Guest User
September 16, 2024
Unsatisfactory experience
First, the door cards of the two rooms were reversed. They said that we could not arrange the same floor because the room was full, so we had to switch rooms upstairs and downstairs
Second, I specifically marked the quiet room when booking the room, but the front desk still gave me a very noisy room on the fifth floor. Even opposite was their storage room, which was always open and people were coming and going. It was only one step away from the kitchen. The smell of oil smoke was very strong and it was very noisy. I couldn't understand why the hotel would arrange rooms in such a location. After complaining, I was moved to another floor. This was the second time I changed rooms.
Then the hotel contacted me and said that there were other rooms on the same floor as my parents and they could help me change there. This was the third time I changed rooms. I was very tired at this point.
If the hotel could arrange rooms reasonably, these situations could be completely avoided. There is a lot of room for improvement in service.
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