Very disappointed with the horrible customer service received at this hotel. Firstly you can’t charge nothing to your room without a card being presented at check in! So far nothing extremely awkward as I travel around the world and with the exception of the hotel chains that I have membership, inhame been asked before to present a credit card to be inserted in the hotel system as a guarantee. The awkwardness start when the receptionist start asking how much you want to put in ?? It seemed more to be on a top up shop than in a hotel! So as I am staying just a couple of nights (already payed for) and being caught by surprise I asked for a 100£ credit to the room, payment went trough etc, got to the bar and was told that I had to pay there for the drinks to which I responded that I had just put a credit in and for the bartender to verify, “computer says nooo” like type of answer, he then called reception, followed by same type of operation with computer still saying nooo. A girl who seemed to be the bar manager, absolutely didn’t bother to come and get involved in order to excuse the hotel for whatever mistake was happening, I ended up paying for the drinks with my card even with a credit of 100£ Worse than this: Breakfast today, received by the restaurant manager who requested my room number, with little to no sympathy at all with a shut face very poor wording took note of room Nr and asked me to wait at the bar area as she needed to prepare a table for me, which was fine. Minutes later a young waitress came and call me for a table already settled. She inform me of the buffet and I request a menu as I’ve dietary demands and knew what I wanted actually. I stated that i wanted to poached eggs on brown bread toast with either smoked salmon or avocado or even a bit of salad. The girl asked me to wait a bit and went to the restaurant manager to ask. I was flabbergasted by the answer of the terrible, horrible and rude creature that is breakfast room manager at this hotel. “ my manger says that we would do the 2 poached eggs, but we don’t have salmon, avocado nor salad” ??? You can do your own toast at the buffet Which I did of course alternative was going and eat out! Coffee machine broken, but mysteriously repair itself after a lot of customers complaint (specially because everyone could see another operational coffee machine at the bar. I think they’re understaffed as I could see the bartender from last night which I saw closing the bar at 23h40, and was there already today at 8h30am ? Staff must be shattered with workload but, they either choose to move (there’s a lot of job offer in the sector) or they take the risk of being frustrated and being rude with customers who keep the hotel running. This besides my colleagues in upper floors being abruptly waked up at 6ish am with construction work on the roof, and when called reception were told “yeah it’s some repairs in the roof and we don’t know until when it’d last” Unbelievable!!! On a positive no
Excellent
113 Reviews