Premier Inn Belfast City Cathedral Quarter

Guests appreciate the spacious, clean rooms with comfortable beds, friendly staff, and delicious breakfast. The prime location near bars and culture is highly valued. However, there were no disadvantages mentioned.

The hotel has an excellent location - plus just around 15 minutes away (walk) from the SSE Arena. The bedroom and bathroom were very tidy and clean. Everything looked well looked after. The heating system was really good and the room got warm very fast. The streets can be a bit noisy early evening, but nothing too bad, the noise stops late in the evening. The lift is old and dirty - as my husband and I were on the third floor we just decided to use the stairs instead, I didn't feel safe inside their lift. You can leave your bags with them at reception until the check in time. The staff - I have mixed feelings and this is probably why I am not rating this hotel excellent. In the morning before checking in my husband and I went to drop some bags and the staff at the reception looked very annoyed and we didn't feel welcome at all. They didn't check who we were and just asked us to leave our bags there. They kept their office doors opened for over 1 hour (I stayed at reception charging my phone and noticed this), anyone could have gone inside where they keep the bags. It felt unprofessional. In the afternoon/evening - the staff were lovely, very helpful and friendly, a completely different service from the morning. Overall, it's a good hotel for the value paid.

Have stayed here before as it’s a great location and the beds are comfortable. Selected a Premier Plus room as an extra treat. Arrived at 2.20 and tried to check in at reception. Room not ready which is fine before 3. We agreed with reception that we would go to the bar and she would give us a shout when room was ready. That didn’t happen. Went back to reception at 3.10 and there was a queue out the door of people trying to check in. Tried check in machine, neither of them working, they printed a bit of paper but no keys. Not a great start at all. Felt sorry for poor girl who was on reception from 3 with so many people, most of us very unhappy with the pathetic process. Got to room and no water, no coffee pods, one tea bag. Disappointed. Got the guy who was cleaning other rooms who said they had no water. The room itself was well appointed, the bed comfy, shower gel etc good quality, shower good. Breakfast was excellent. Very good quality items and plenty of choice. Bacon and sausages tasty and properly cooked. Freshly baked croissants also pancakes, crumpets, bread and good choice of preserves. Variety of juices and cereals. Better than breakfast we have had in more expensive Belfast hotels. Needs a bit of management to make sure that things are working properly for example check in process and checking room servicing.