Margaritaville Island Reserve Riviera Maya —An Adults Only All-Inclusive Experience

Great resort, service & food are top-notch. Mariel & Armando made sure we had everything we needed the entire time. They were professional & friendly and made us feel at home. Idania (Dani) at the main pool was awesome as well. She made sure we had a beverage at all times and, most importantly, was very friendly and welcoming. Perfect week, I could not ask for anything more from the resort and the staff. We will definitely be back.

We travelled as a group of 8 and this was my 6th time to Mexico but first time to this resort. Sadly it is not one I would go back too, we had a good time but that was due to the company rather than the resort. Pros Lovely location Small quiet resort No dash for sunbeds at silly o'clock Coffee in coffee shop excellent and food for a quick bite if you didn't want big lunch Small resort so not far to go for anything Resort was clean Cons Check in was very long, not what we wanted after 10 hour flight and unless we had pushed think we would have been waiting even longer One main bar 5 o'clock somewhere bar, main bar for day and evening so you felt you were getting all dressed up in evening to go and sit in same place as day, if weather bad you couldn't sit there which only left compass bar which was inside but not closed off so no air conditioning and no view as in middle of the building. Entertainment was ok, some good bands but not every night. Restaurants were ok, Mario in Italian was our favourite,not clear what nights things were open. No buffet at lunch or dinner, Al la carte for lunch and dinner which got a bit boring near the end of our 10 days. Staff work hard but some didn't seem happy Breakfast buffet disappointing, some days no option of bacon, not just run out, wasn't even there. Lady on egg station was lovely. Our view was there are a lot better resorts to go too and will be back to Mexico in September to try one out!

My stay at Margaritaville Island Reserve Riviera Maya was deeply disappointing, though a few standout employees—Ivan at the 5 o’Clock Somewhere Bar, Regina from entertainment, and Bernice the concierge—prevented me from giving it a zero rating. From the outset, customer service was abysmal. We did not receive the margarita popsicles or flip-flops advertised online upon our arrival. Additionally, our room was inadequately cleaned, with a leftover Margaritaville cookie boat from the previous guests repurposed as decor. At the License to Chill restaurant, our waiter Antonio was exceptionally rude and unprofessional. Despite ordering six carne asada tacos, we waited ten minutes while non-black patrons who ordered after us received their food. When Antonio finally addressed us, he forgot our order and only brought three incorrect tacos. Upon being informed of the mistake, he responded with attitude, claiming they were out of the correct tacos and about to close. This happened on two separate occasions. At the 5 o’Clock Somewhere Bar, a waitress took my order for two frozen strawberry margaritas but returned with two mango margaritas, stating, "you ordered strawberry but I’ll give you mango." By that time, I had already obtained the correct drinks myself from the bar. At the Boathouse restaurant, we were initially denied mimosas at breakfast, only to see the white couple next to us receive them shortly after. When we questioned this, we were begrudgingly given mimosas. Additionally, after a tropical storm disrupted the air conditioning, non-black guests were served ice-cold water, while we were given lukewarm water. Requests for ice water were met with attitude. On our third night, we discovered a cockroach in our room. Despite calling the front desk, it took over 20 minutes and multiple calls for someone to address the issue. The points system at Joe Merchants was confusing and poorly explained. There were limited items available to stock the mini-bar without additional charges. The in-room margarita bar was also disappointing, lacking proper instructions and ingredients. When I voiced my concerns to Veronica at the lobby, she was unapologetic and initially unable to offer any form of compensation. She eventually suggested a 20-minute massage, subject to availability, which was not available. After further discussion, she upgraded our room from a swim-out suite to an infinity pool suite, which provided a pleasant view for our final night. Overall, I rate this experience 2/10. The resort must ensure equal treatment for all guests, as everyone is spending their hard-earned money. This was a regrettable experience, and the time and money wasted are irreplaceable. It would be appropriate to offer a complimentary stay in the USA or at least a partial refund for our stay.

We traveled as a family of 7 this month to Margaritaville. Highly recommend the connecting swim-up rooms. Unfortunately, it was a rainy week due to a tropical storm. However, the kid's club staff did a wonderful job organizing family friendly crafts and activities to keep us entertained. Thank you Tania and Landy! We had excellent meal service from the Beach House breakfast crew and lunches with the Rita taco staff. Thank you to Cesar for your service during our candlelight dinner. And we can't leave out Alberto, our island ambassador. This property is extremely clean and the staff works tirelessly to ensure it! The beds are so comfy. The spa calm and peaceful. The beach beds and SOS bar beds are perfect for afternoon naps. Easy transfer to & from Cancun airport.

Nice property but there’s no beach … no sand… they don’t allow smoking so that’s another thing to consider…. I purchased the swim up suite room thinking that would give me privacy but instead I was the center of attention…. The patio of the room is in the middle of resort where everyone walking by can see you i did not like that no privacy what’s so ever !!! I honestly would have felt more comfortable in a regular balcony room they seemed to have more privacy…. People who come on vacation just want peace and privacy I didn’t really get that here .