Sensira Resort & Spa Riviera Maya

Gustavo and Alicia brought amazing energy every day and had me doing aqua aerobics for the first time. Brian was great with our kids and went out of his way to make sure they had fun. David was so nice and helpful. Wish had basketball court open.

We enjoyed our six-night vacation at Sensira. All staffs are very friendly and professional. In particular, Christian and Joao helped us a lot, including booking our restaurants for dinners. The rooms were clean and well serviced. Everything was close by. Drinks were great. The Amber lounge has a wonderful view of the ocean.

Bad experience. Poor service,restaurants are terrible.Just a few meal choices, almost no fruit. Service personnel’s are very rude and low experienced. My family just moved to different resort. My advice:never, never go to this.resor.

This is a one star due to value for money. This is not a cheap resort. We arrived at 2 pm and were told check in was at 3 pm. We went to eat at the buffet, which for a lunch buffet was decent. We went back at 3 pm to check on our rooms. We’re were told 20 more minutes. At 3:20 pm we were told 20 more minutes. At 3:40 pm we were told 20 more minutes. At 4 pm we received our room, 1 hour late. We immediately noticed the odor of mold upon entry to our room. The black mold lined one side of the shower. My son is asthmatic. We spoke to the manager to request a credit for something, perhaps the spa. For the delay we were given a bottle of cheap wine hardly fit for cooking and a charcuterie board. We asked to speak to the general manager and were told he is not on premises. How is a general manager not on premises!? This resort has 5 a la carte restaurants. Each was a 1.5+ hour wait at 7 pm. We instead went to the buffet for dinner. This consisted of warmed up lunch food with absolutely nothing for children to eat. This bills itself as a family hotel. At one point I overheard a waiter telling a woman they were out of chicken nuggets and they would bring hash browns instead. This is at dinner! Nuggets are not a labor intensive food. They are sold frozen. The next day at breakfast they ran out of scrambled eggs by 9 am. At the front desk I overheard a woman locked herself out of her room. She was informed that the hotel was put of key cards. We spoke to other guests who complained of food poisoning. The fences around the pool are worn and patched with yellow “danger” tape. If this resort was ever anything approaching 5 stars, then that time has clearly passed! It seems as though management has stopped caring about this resort and is intent on milking as much money as possible before either selling it or condemning it. We left to a different hotel after one night.

Resort is beautiful Staff was amazing Gustavo, Brian, David and Mario went above and beyond to help/guide us with anything we needed. Food was delicious Very clean Very friendly staff Entertainment for all ages I would most definitely recommend this resort.