Name: Hive Cancun by G Hotels
Address: Av Huayacán mnz 9, Benito Juarez, Quintana Roo, 77500, Mexico, Av Huayacán mnz 9, Overseas, Mexico
Rating: 4

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Negative reviews

I had mixed feelings about this hotel:
-Very spacious room/suite and comfortable bed.
-Nice places to hang out in the hotel with nice views.
-Staff was very friendly

But:
-Poor isolation. We got awaken by loud music from neighbors’ tv at 6 AM. We heard everything as if the speakers were in our room.
-Disappointing breakfast (only toast and fruits).

Overall good experience, but could be better for a 4-star hotel.

服務態度極差 沒有wifi 酒店工作人員對我們態度惡劣 非常非常非常不好的體驗

Very poor service attitude. No wifi. Hotel staff had a bad attitude towards us. Very, very, very bad experience.

Sauna

Airport pickup service

Restaurant

24-hour front desk

Swimming Pools

Wi-Fi

Breakfast

Non-smoking room

Hot spring

All Languages

English

Chinese

Spanish

All Room Types

Junior Suite Studio

Luxury Studio Suite

We booked a penthouse room with a pool and were super excited based on the photos and reviews we had seen online. However, our experience was far from what we had hoped for.  Firstly, the hotel is located in a shopping center ***** with a shared parking lot, which was unexpected. The check-in experience was underwhelming; the staff seemed preoccupied and almost annoyed by our presence. They spoke only to my partner, who is a native Spanish speaker, and largely ignored me, despite advertising as a bilingual facility.  Upon receiving our keycard, we found it did not unlock the room. We turned back to go to the reception are, only to be informed that we needed a different room, with no explanation given. The new room was a few doors down and initially seemed okay but was very dark and had an uninspiring view of construction and rooftops of local housing.  The private plunge pool was on a second level, accessed by a winding staircase which had cracks and missing chunks from some of the steps. The pool area itself was in poor condition: chairs without cushions, a loose floor board with a hole, and neglected plants. The pool water was dirty with debris, making it unusable.  Inside the room, there was a strong smell of cigarette smoke (we did not request a smoking room). The pillowcase had stains that looked like dead bug guts, and the bathroom towel had a clump of shaved hair prominently placed on it—which was revolting. When we reported this to the staff, the manager appeared indifferent but promised clean towels and a thorough room check.  We decided to eat at the hotel restaurant, where the shrimp tacos were editable but fried, despite the menu not indicating this. The main guest pool water was somewhat cloudy and had visible debris, suggesting it hadn't been cleaned recently.  Returning to our room, the cigarette smoke smell persisted. Further inspection revealed a clump of long, dark hair in the shower, entangled with what appeared to be a used tampon. That was the final straw.  We left immediately and requested a refund, which, to their credit, was processed without issue.

I Love the hive they made sure that my room was cleaned every day for room service. I requested breakfast to be brought to the room every morning despite the fact you do have to pay additional for breakfast, even though you put already included it only covers fruit and drinks. It doesn't cover the actual meal. This is a perfect hotel for someone who is a first time coming to Mexico or solo trip. You will meet many others here at the pool or bar. I do recommend a rental car at this location if you're adventurous. Carlos was great. He took care of me and my friend this entire trip and recommended us to all the local places in Cancun.

Carlos was amazing during our stay. He provided the best service. I will definitely come back to stay at Hive Cancun. Best food and drinks

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13.4km from Cancún International Airport

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Discover 46 reviews of Hive Cancun by G Hotels, rated 4 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hive Cancun by G Hotels Reviews: 46 Verified Reviews Latest 2024 | Trip.com

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Hive Cancun by G Hotels Reviews

Hive Cancun by G Hotels

Hive Cancun by G Hotels Guest Reviews