Bensalem Spa Hotels

The water pressure and temperature in the shower were great and the bed was comfortable. The TV also worked well. After that, it's all downhill: * The hallway carpet is stained, tattered and torn. Like everywhere. * The room and hall smelled of cigarette smoke, and at time, of ****. * The bathroom door had no hook to hang anything on. * No microwave. (Had a fridge and iron at least.) * The nighttime desk clerk was helpful but the morning one was occupied on a personal call and could barely be bothered to acknowledge our questions. * The outside garbage cans were overflowing and/or broken. * The chair in the room was so wedged between the bed and wall, it could not be moved. I usually refrain from writing such negative reviews but this place was such a letdown and there are many other hotels right nearby. I recommend staying at one of them instead.

The point of finding a temporary trip from New York is much better than expected. Easy parking. 20 minutes drive from Philadelphia, very good location. The room is not small, two large beds, very suitable for family travel. Breakfast is a typical American breakfast, ok. Overall, it's smooth, check in and check out are quick and easy.

Four days into a week stay and it just keeps getting worse. Shower ran out of hot water first day here. Then seems anyone's guess when the hot water will work - on and off each day. Advertised they had room service, restaurant and bar on site. But when we checked in, was told no room service, bar only opened Friday and Saturday nights and not sure about an actual restaurant at all. They do have free breakfast - but it's not very good at all, typical liquid eggs, hash brown patties and toast/cereal options. Advertise a laundry on site, but dryer ate my money and front desk was no help. Actually told me one doesn't work - ah, no kidding - I would have to call the number on the machine for any help as the hotel doesn't own the machines. There's no signage, no phone number to call. Least the worker should have done was post out of order on the machine they know doesn't work. Tried to use the gym to work out first morning here...tread mill turned on and kept getting faster and faster (even though display didn't show faster speed)...I couldn't turn it down, had to jump off. Weight equipment was ok. Overnight desk employee is nice to deal with; daytime ones not so much. Guess we're taking time away from the phones they are staring at. Place is every clean, cleaning staff way more friendly than desk workers. Unfortunately, so much spray cleaner is used, it takes your breath away in the common areas especially around the elevators.

The pictures on the hotel web site don't match reality. On the hotel web site, a sign says ”newly renovated rooms”. My room was not renovated and the carpet had holes worn in it - see photo. I wouldn't write about that except for the advertising. A sign in the web site photo has the old logo, so it's possible the rooms were newly renovated at that time in the past. As mentioned in other reviews the hotel is dated but I had a comfortable stay. One of the pictures on the hotel site shows nicer lobby furniture, which is not there. Again, I wouldn't mention the unremarkable lobby furniture except for their photos (#6&7). The pool is under repair/reconstruction, not as pictured on the photo list, #31-33. If you're counting on a pool try somewhere else or call the hotel to find out whether it's open. You may have to call a few times as the front desk does not pickup promptly, as noted in other reviews. Breakfast was ok, I had hot water, the room didn't smell, and the hotel is conveniently located. You do need a car as there is not much to walk to other than a convenience store in a gas station nearby. There are plenty of restaurants and shopping about 10 minutes away by car. For Choice members or those who regularly stay at Comfort Inn, this one ranks at the bottom of my experience, but for the price I would stay here again.

From the location to the ease of access to the accommodations, everything about this extended stay was a cut above the rest, enough to make me leave a review to show my appreciation In fact, I’d like to show some special acknowledgements for the employees there. Housekeeping was timely, kind, efficient and respectful. The manager, Ms. Kim was thoroughly understanding and handled any questions I had alongside giving me some expert dinner advice in the area. As a final mention, Alechia was our front desk attendant and the smile she brought to my children’s faces was likely the most special part of it all. She was patient, calm and paid special attention to detail to ensure we were getting a good price and got a good price and a good room for the kids.

Great location next to Parx ******. Good breakfast. Very hard bed/ it is not memory foam. It was so hard and painful that I had to sleep on the ottoman instead.

First, we are never disappointed in Courtyard Marriot. We have had many stays at different locations for weddings, weekend trips, events, etc. My husband and I recently had a wedding mid-march. We were unable to stay at the hotel we booked due to a family emergency. The next day, we called the hotel only to find out we were charged for two rooms (mistake of the hotel). Many calls made, voicemails left and it was hard to have the issue resolved (could also be because the recent pandemic). We tried calling again today and spoke with the general manager, MARK, who not only was patient in listening to the situation, friendly, but also very easy to talk to and accommodating to our issue with no problems or hesitation. Awesome customer service and management skills!! Would definitely book through him/this hotel in the future.

Stayed here recently Friday-Sunday. I found it quite comfortable and importantly, very clean. The suites are meant for longer term stays where you might use the kitchenette but I didn't need it. I was on the 5th floor, with a view of the highway out the window, but wasn't bothered by road noise. Although I heard other guests as I walked down the hallway, the room was quiet (but I don't think the place was very full). The hotel is located at the end of road, not within walking distance of anything. There are plenty of places to buy food or other things you need, you'll just have to drive. (There is also the small convenience shop in the lobby.) The bed was comfortable and the thermostat worked fine. I'd stay here again if travelling through the area again.

The hotel is less than 5 kilometers from the outlets and about 35 minutes drive from the Liberty Bell. The environment is beautiful. The room has a refrigerator, microwave, iron, breakfast included, free parking, ample parking space, especially suitable for self-driving accommodation. The front desk service was warm and attentive. The printer was broken, the waiter asked us to email her to help us print, compared with the previous hotel printing charge network fees, a big contrast, I feel this hotel is cost-effective. The bed is large and comfortable, and the hotel has a garden and a swimming pool. And we arrived early at the hotel and gave us early check-in.