Due to the public disaster occurred in the RS, I asked for the exchange of dates (including with several options) I also asked for the opportunity to enjoy only two days later, in exchange for the three days I had paid. I asked for a partial reimbursement, I called for a credit. Nothing was made available or signalled to adjust any good agreement for both, since the impossible is for greater force and accidental case, event that is beyond my will, because of nature, which severity interrupted air and road transport services to the RS and Porto Alegre, the capital, to the city of Bento Gonçalves. It seems that hosting is only about getting the value of money little, while taking care of its reputation and local tourism. The argument of the reserve center was that the booking was the responsible and that I had not asked anything before, had waited a month to make some request. But if I did not do so before it was just in the expectation that the state services and the roads to access the hotel would normalize or improve minimally, but when nothing of that happened. There could be a little more professionalism from the Services Centre in the person who keeps in contact with customers in the booking and even property sector in maintaining their customers and promoting local tourism. They're gonna have your booking money but they're losing your client forever, I don't indicate and I'm never going back. There are other places so or more beautiful in Brazil in the Rs and the world. That even, even being very far from the RS, have completely understood my situation of also left, cannot move and return me or have left me with credits.
Excellent
91 Reviews