This is the first time I write a review while still being a guest at the hotel, lets start with the good things. The hotel has an excellent location, nice and newly renovated rooms and friendly staff. Breakfast was fine and had good variety as well. However, the upsetting part is that the bad things exceed the good ones. The hotel has a very loud bar/club on the ground floor and plays loud music even on weekdays until late at night, the loud music can be heard in the room. The bed isn’t comfortable, the one I had was used a lot probably and had an inside curve in the middle. The room service menu says that it’s available until 11 pm. However, if you try calling them after 10 pm nobody answers as the kitchen closes at 10 pm but its not written anywhere. They also charge for getting you tap water!! The reception desk, although they say its a 24hours desk, they wouldn’t pick up the phone if you call them after 10 pm. Once I asked for a fork at 10:15 pm the receptionist had to check if room service team would accept as the kitchen had already closed. And had to call the reception twice to get hold of them. The parking garage is operated by a third party, its very small and has probably spaces for 20-25 cars. So most probably it always full, in my case, the hotel staff asked me to go park my car in another public parking garage and walk back to the hotel. The housekeeping team doesn’t clean the room properly, I had hair in the bathroom and the shower drainage is blocked. I stayed at this hotel for 5 nights, this night is my last and I keep getting disappointed every night. I think the hotel has to offer better services and quality. You even have to greet the receptionist as they would answer by hello rather than “good evening” or “how can we help?” But that’s not important anyways. For the price I paid, I expected much better services from this hotel. I would definitely come back to Bergen, but never to this hotel, and wouldn’t recommend it to anyone. Its not a 5 star hotel according to the global standards. I wouldn’t even give it 3 stars.
Outstanding
44 Reviews