Hotels near Eberhard-Alexander-Burgh-Bibliothek / Kinderbibliothek, Berlin

One night was booked in Wyndham Garden Hennigsdorf, we look forward to it. Even when checking at 16:00 on 09.04.22 we had to pay the booked double room immediately. We had not yet seen it. When asked why I had to pay immediately, I received no acceptable explanation. Probably we were trusted with something bad. The way to room 220 was designed with black tape. This was totally fussing and dirty. The bathroom was a waste stick, which was totally roasting from below. Just a reverse. A ceiling was not properly covered. “Thanks to this,” I saw the cover below with huge dark spots - it was awful, just incredible what was offered to me as guest. I immediately registered at the reception. I wanted to show my defects to the staff member personally, he said to be alone and cannot go away. He gave me the key for the 216. Our night in this was not beautiful, because constantly heard the wind blow through the room. It's indescribable because it was all night. On the next day we were told that the laminate in the room was due to it. The stay was very terrible and we were so happy that we could leave the hotel again after one night. Our findings have been photographed! Maybe someone wants to see it from the management. It is unimaginable that this house has 4 stars (2019 - June 2022). I haven't found these stars! I'll never put a foot in this house again.

We were in transit on the way home and just needed a place for a good nights sleep, which was close to the Autobahn. This place fit the bill and it was really clean. Also the size of the room(s) was impressive. Additionally, the area is really quiet, so we had a good nights sleep.

What a find! Not the best of areas but the hostel is very modern, super clean and tidy. Breakfast on offer too. Great selection of cold meats and cheeses. Croissants, yoghurt, cereals etc. Free coffees and teas from the urn although ' fancy' coffees and teas were available from behind the reception. Super WiFi. 5 min walk to the u bahn station. Great location. I will definitely be back.

On checking in, we were assigned a room, went to our and it had somebody else's suitcase in it. We went back to the reception and got it sorted. But as two tourists who didn't speak the lingo, we were lucky to have a German friend with us to help. However, the staff seemed unconcerned about the error, indicating this might happen as not as much of a one off error as you might like to think. Our friend was also told we were lucky to be given another room as the hotel was overbooked, and we could easily have been told to go elsewhere. With this in mind, I'd recommend not paying in advance, as we don't know how easy it difficult it might have been to get a refund in that situation, especially as we'd used a booking agent not direct. Thankfully the second room we were given was nice, spacious, clean and comfortable but we did feel nervous that someone else might be allocated our room when we were out. That didn't happen, as far as we know. The hotel is conveniently located for access to the city centre, close to various train stations a short walk away and a selection of local shops and restaurants. The breakfast was excellent! Didn't use the gym facilities but they looked good. The hotel bar was well stocked and friendly, comfortable indoor and outdoor seating although it did seem to close early.

The service was good and the staff were consistently friendly and accommodating. A waiter in the restaurant spoke no German, that should be in a hotel already be in Germany. In our opinion, the breakfast was too expensive at €19.50. But a little fish (salmon) would have belonged to it. In a Berlin hotel I actually expect the well-known ”Berliner Schribbe” for breakfast and no paper rolls. Otherwise everything was fine. Nice also the reduced price for the parking lot at the weekend.

I chose this hotel as I was touring Berlin with a friend for a few days, but he was arriving a couple of days later than me. This proved to be a great option in terms of budget, distance from the city centre and proximity to public transport. Once you come up the steps from the U-Bahn at Siemenssdamm, it’s immediately to your right. The member of staff in the reception was warm and friendly and spoke very good English as my German is not very good after studying it a little at school 25 years ago. The room was large, very clean, and well-equipped. It was too warm for me, and turning the air con down didn’t help, but the window opens very wide. The bathroom also had a bath which was a bonus. The bed is firm which I really enjoyed, but I appreciate that won’t be to everyone’s liking. I’m sure I requested the room not to be serviced but the maid had been in every day. I didn’t use the TV but the Wi-Fi was a little patchy and slow at times. There is plenty of plug sockets including one near the bed. There was a soft light on the floor lamp and a desk lamp which was great. I had the buffet breakfast one morning, which had a great and varied selection of hot and cold food, this included cereals, bread, cold meats, cheeses, eggs, sausages, fresh juice, tea, and coffee. There is a supermarket across the road open till 10 pm, which was handy to get food for dinner. Yeah, it is quiet, and felt safe. I couldn’t hear any noise from any adjacent rooms. If I’m visiting Berlin in the future on my own, I will probably stay here again.

This is not my first time staying at A&O Berlin. I have been there prior and immediately after the pandemics too. During this time, the quality of the service has been steady and a good one. The staff rather amicable and prompt to help with any issue you may have. Sometimes things do not work as expected (coffee machine, contactless purchases) but they will guarantee your stay is a smooth one. Breakfast is abundant and provide several options. I only wish the coffee could be better, but all in all is not bad. Also, maybe rooms could do with a bit of cheering up colour, besides the ones provided by the curtains. What I like the most about this hostel is the consistency with the chain principles and the fact that you will find all you need for a good stay, even tissues!

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

I went to this hotel for a mid-week vacation with my lovely daughter. With an UBER it was about 10 Euro to get to the hotel. Check-in was smooth, the older man behind the desk wasnt overly friendly but rather efficient and that was fine. We paid the tourist-tax and got one room-key for our room. We paid online about 80 Euro a night and we got a room with three beds at the back. The room was clean and simple. A desk with a big-screen TV, a shower-room with a toilet and a wash-basin. The shower was ok but we didnt like the shower-curtains. Also the water would be warm for about five minutes but it didnt bother us. Everyday cleaning with new linen and towels. In the morning you can have breakfast but you have to pay for it. We didnt use it. The hotel is set conveniently in the middle of Berlin near Kurfurstenstrasse and Dam. Near the U-Bahn and busses.