NH Berlin Potsdamer Platz

everything top notch. thanks very much. will come again. breakfast was also great

Hotel is in a good central location and basic rooms for what you pay! Wouldn’t say it was a 4 star hotel but it does the job and we have been here a couple of times now! However, never again the service we received from one member of staff at reception has left a sour taste in our mouths! The micro aggression, the sheer misery she showed in serving customers or just putting a smile on her face! There was a group of 10 of us that came back to the hotel to have some drinks after a bitterly cold day. One of the group went up to order the drinks, however she wanted all of us to go up there individually. When asked why she wanted us to do that she shouted with a glare this bar is self service. We didn’t ask her to come to the table, one of the group was up their ordering. She hesitantly took our drink order with a lot of moaning telling us that this bar isn’t set up to serve this amount of people! When she finally served our drinks. She told my friend she would have to wait to get the bill aggressively as she needed to be on reception (there were no other guests at this point). We then decided to have another drink. However, the slamming down of things, telling us there was no glasses for a drinks. My friend said there was no need to be slamming things down which she didn’t like and then starting speaking in German under her breath. The final straw was when I went over to get some of the “free” sweets they have out at reception she followed me to see what I was doing like a was a criminal for wanting some sweets. On my way up to bed, I asked her if her manager would be in tomorrow and what time. The attitude I then got was absolutely disgusting and disrespectful. She will be in tomorrow when you check out no I won’t give you her name it will be on her name badge tomorrow. I then had enough with her attitude and finger pointing. I finally asked for the managers email address and she slammed her business card on the table. She then proceeding to call me a liar and I asked for table service which we never did. One person went up to order and was putting it on their room. At no point did we want her to come and serve us. She wasn’t a happy, friendly lady and maybe should look for another career outside hospitality as customer service and guests are not a strong point of hers! I left to go up to my room after sending an email to the manager and she again mutter under her breath and moaned that she had to collect glasses of the table! We come to Berlin every year and we have stayed here before but I won’t again after this experience. She did not like us and I am not sure if that was because we were English but my whole group felt extremely disrespected by this lady!