NH Berlin Potsdamer Platz Reviews

everything top notch. thanks very much. will come again. breakfast was also great

Convenient and economical. There is a small supermarket nearby. Very cost-effective. I will stay here again next time.

We loved the breakfast buffet because it was varied and very rich. They also have amenities with which they receive. The room was spacious and the bathrooms are fully equipped with everything you need from conditioner and body lotion to a hair dryer. We were also pleasantly surprised by the quality of the bed. In short, a great hotel from which to enjoy the city of Berlin. highly recommended

The NH Hotel was really excellent. The front desk was always manned and the staff was super friendly! The room was very clean and we had a great bathroom. Gladly again!

Everything was great! The decor could be a bit more modern but the service and location are great, especially for the price.

Very satisfied. Walking distance to Potsdamer Platz

Hotel is in a good central location and basic rooms for what you pay! Wouldn’t say it was a 4 star hotel but it does the job and we have been here a couple of times now! However, never again the service we received from one member of staff at reception has left a sour taste in our mouths! The micro aggression, the sheer misery she showed in serving customers or just putting a smile on her face! There was a group of 10 of us that came back to the hotel to have some drinks after a bitterly cold day. One of the group went up to order the drinks, however she wanted all of us to go up there individually. When asked why she wanted us to do that she shouted with a glare this bar is self service. We didn’t ask her to come to the table, one of the group was up their ordering. She hesitantly took our drink order with a lot of moaning telling us that this bar isn’t set up to serve this amount of people! When she finally served our drinks. She told my friend she would have to wait to get the bill aggressively as she needed to be on reception (there were no other guests at this point). We then decided to have another drink. However, the slamming down of things, telling us there was no glasses for a drinks. My friend said there was no need to be slamming things down which she didn’t like and then starting speaking in German under her breath. The final straw was when I went over to get some of the “free” sweets they have out at reception she followed me to see what I was doing like a was a criminal for wanting some sweets. On my way up to bed, I asked her if her manager would be in tomorrow and what time. The attitude I then got was absolutely disgusting and disrespectful. She will be in tomorrow when you check out no I won’t give you her name it will be on her name badge tomorrow. I then had enough with her attitude and finger pointing. I finally asked for the managers email address and she slammed her business card on the table. She then proceeding to call me a liar and I asked for table service which we never did. One person went up to order and was putting it on their room. At no point did we want her to come and serve us. She wasn’t a happy, friendly lady and maybe should look for another career outside hospitality as customer service and guests are not a strong point of hers! I left to go up to my room after sending an email to the manager and she again mutter under her breath and moaned that she had to collect glasses of the table! We come to Berlin every year and we have stayed here before but I won’t again after this experience. She did not like us and I am not sure if that was because we were English but my whole group felt extremely disrespected by this lady!

The hotel was in a great location. Staff were lovely, helpful and very welcoming. Breakfast was excellent. However, we will not be going back to this hotel! Reason? The bathroom door is opaque glass. When using the bathroom it is necessary to turn on the light. There is a mirror opposite the bathroom door meaning the toilet, and anyone using it, can be seen very clearly in the mirror! Why??????

Would definitely strongly recommend this hotel. Lovely comfortable beds and quiet relaxing room with fabulous facilities. Food at breakfast was more than varied and delicious. Great location, supermarkets & eateries within distance and main attractions not too a walkable far away. Staff were friendly and helpful & couldn’t have done more to make our stay enjoyable. It was a significant birthday when we stayed & as a wonderful surprise we had our room upgraded and a champagne breakfast with special treats. How special & much appreciated! Thank you NH Berlin Potsdamer Platz!

This is our second visit to this wonderfully quiet and welcoming hotel. Staff excellent, as is location.

Located close to lots of attractions. Quite location. Nearby restaurants were very close and good. Our favorite was mama cook Vietnamese. Stone throw away. Japanese was also good food. They use cash every where in Berlin. Trains very close to hotel. Easy to get around. Definitely recommend.

A nice hotel, well connected and easy to find. Very helpful staff and excellent service. We didn’t opt for breakfast as €19 seemed a bit steep when there were nice cafes nearby. Good recommendations for places to eat from the staff.

Just fifteen minutes walk from Checkpoint Charlie, The Jewish Museum and The Topography of Terror Museum, and not much further to The Brandenburg Gate. We were only here for 3 nights, and we found Berlin to be a rather disjointed city in comparison to most others - although it’s not hard to understand why. This hotel is within easy walking distance of lots of areas, north south east and west. The public transport system is close and the network is comprehensive if you want to go further afield. The hotel staff were all friendly and helpful. It was my first encounter with incentives to not use room service. For each day you don’t use the service, you get complimentary drink or snack voucher for the facility in the reception area. Very good idea, as long as you’re reasonably organised in the rooms, which don’t have lots of storage space for suitcases. The toilet and shower room was compact, but clean and new, and everything worked well. Overall, good value for money, and I would be happy to recommend it to fellow city-break travellers.

Great clean simple stylish rooms - good service.. Location meant we could walk to most places we wanted to visit - also public transport is really near by.