Four Points by Sheraton Bintan, Lagoi Bay

Slow service Taffah gave my husband ginger tea when he found he wasn’t well. Chef obliged with fish soup which is not in the menu since my husband is sick

We went during mid-week and it was quiet. Staff were all fantastic. We were served a small welcome drink during check-in. The room allocated was not great - we saw workers lying on the grass during day time and in the morning we could hear a loud noise coming from lawn mowing. The A/C was crazily cold - adjusting the temperature made no difference as it would never reach the chosen temperature; the only solution was to either turn the A/C off, or open the window which would let mozzies in. We asked for a technician to take a look at it. He was kind but spoke very little English. He just showed us how to press the button (that we already knew) without actually fixing it, perhaps because he did not understand what the problem was. There were many choices of food at breakfast but pastries/waffles/pancakes/crackers were stale. We appreciated the choice of juice and we liked the omelette.