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Awesome hotel, that is, Ctrip has to contact the hotel through the agent, can not communicate directly, not too convenient. The hotel is right by the sea and you can watch the sunset. The hotel's restaurant is better than any restaurant on the island! I ate three dinners this time, and I didn't step on thunder when I blinded a lot of dishes! The disadvantage is that the electric water heater is used, and the water will be cold after a long bath time. In addition, the hotel does not provide toothpaste and toothbrushes, and there is no renewal of cleaning for two days.

The hotel is surrounded by nature. You can view a river from your room. Such a healing process.

Zia is an exceptional individual at Banyan Tree, radiating friendliness and delivering impeccable service. Their warmth and dedication create an atmosphere where every guest feels valued. Zia's commitment to providing outstanding service shines through, ensuring that each interaction is marked by attentiveness and care. Their professional demeanor and genuine kindness elevate the experience, leaving guests with a lasting impression of hospitality at its finest.

This place has the nice vibes of a traditional resort. Staff were largely polite, welcoming and friendly. There’s a large private beach area. However, my stay was marred by several issues. I booked a room with options for either a double bed or 2 twin beds. Upon arrival, I was told that there were no double beds available. I asked the staff if there’s anyone in a double bed room who’s checking out today, and told the staff I’m willing to wait if there is. She said there’s a guest in a double bed room who’s checking out that day, but she’s unable to “confirm”. She suggested that I take a room with 2 twin beds combined instead. Sensing that I’ve no choice, I reluctantly accepted it, and upon reaching that room, I saw the adjacent room with a double bed and the room looked vacant. I went back to the reception to ask if I could take that other room, and this time another staff took over and told me there’s a room with double bed for me but I have to wait for it to be ready. I agreed but felt perplexed why the first staff couldn’t have just told me the same thing. It’s not like I insisted on having a double bed room immediately, I already said I’m willing to wait. Another issue was the wifi. We all had problems connecting to the wifi, and when we finally got connected, the connection was often unstable. On the second night, there was a power failure and the electricity was out for several minutes. Overall, this is still a nice comfortable resort that makes a good getaway from the city. It will be even better if staff communication and wifi can be improved.

Biru is the villa area of Nawan Garden. The environment is very good. The waiter sent us to the door of the room with great enthusiasm. The single bed in the bedroom is a bit small and can only sleep one adult. If there are many people, you can put the two single beds together. The bathroom is a bit simplistic, if you need a comb toothbrush you can call. The overall feeling in Bintan is that people are very good. Even if the communication is not too smooth, they will not bother to explain. My request is to know one or two keywords. The only regret is that I saw a mini zoo in Nawan, I wanted to take the children to the waiter and told me that I was gone.

Overall a gem near Singapore for a 2-3 days getaway. The property is massive with around 4-5 resort properties within the whole nirvana gardens estate. We stayed at Indra maya villas. You do feel the post covid effect at the place considering it recently started and still running load occupancy. Many restaurants and properties are still closed making it a dull place as yet. Overall it’s a warm feeling to be in Indonesia as the people are really nice and warm. Feel bad for the hard times they might have faced during covid with all the properties shutting down. Some pros of staying at the villa 1) villas are massive and great for 6-7 adults and 2-3 kids. We stayed at the sea front villas which is right besides the sea with a large personal swimming pool. 2). View is incredible, villas is luxurious with spacious rooms and 4 bathroom and 3 bedrooms. 3) you get a buggy along with the villas so moving around is super convenient 4) the staff at nirvana garden resort is great and prefer to go and eat a Dino cafe or the coffee shop for morning breakfast. 5) beach at nirwana gardens is amazing with white sand and clean waters. 6) kitchen is fully equipped. Also has a microwave and a coffee machine. 7) do carry a volley ball if you fancy a game as there is a volleyball court at the beach. Also few but not all activities are available like shooting, archery, horse ridding, billiards to name a few. Some cons of staying at Indra maya 1) there is a large bathroom in the master bathroom which has open access to the back side which looks little scarier at night considering this place is scheduled at night and the doors don’t look properly. Also inviting some insects/ lizards inside. 2) spice restaurant talks about offering a variety of food but the vibes of this places is depressing and staff is not so friendly. Avoid eating there. Food is average here. This is the place where you can truly see the post covid effect. 3) not all the properties are opened yet so it’s quiet and little lonely after dark . Ideally you can carry some food along and make it in the kitchen of the villa saving some money and venturing alone at night. Avoid venturing to secluded areas if you are not in big group. 4) the beach place outside spice restaurant is really depressing. Light shuts down and there is no light if you feel like going to the beach at night. The coffee shop near beach doesn’t see any people and needs to lively up a bit. Suggestions 1) Some big size coffee mugs and Normal glasses to drink water in the kitchen is needed. There re loads of wine glasses 2) more options like insect repellent like a coil or spray is needed. Not enough for the entire villa. 3) some programs like live singers or beach activity could be arranged for people to stay entertained.

Hotel hygiene is average