Four Points by Sheraton Bintan, Lagoi Bay Reviews

We had an amazing time at FourPOintsbySheraton.. everything is just how we want it. Good walk on the beach, nice view by the pool and lounge and food selection is spectacular. Definitely will come bsck with the family 🥰 Awesome location too.

newly opened hotel. staff were very friendly and go the extra mile to help out. food in the hotel was on the high side.

Overall great, good beach to walk, food is good. Staffs are friendly and helpful. Recommended.

We had a wonderful stay with Four Points by Sheraton at Bintan. I stayed a few resorts at Bintan in the past and thought to have a try with this new resort this round. With few room pictures on platform, it took me a while to make the decision. The resort turns out not only new hardware facilities but also excellent services from Front Desk (Mr Kaleb and Ms Ledy) to restaurants (Mr Dimas). Appreciate the housekeeping team for the Birthday decorations in room and dining team for the breakfast birthday celebration surprise! Will come back again :)

Overall is a good hotel. Enjoyed the stay. Would be great if they were to list put all there restaurant menus in their app.

No regrets! It was a pleasant end-to-end experience, from ferry terminal pick ups, nice breakfast and dinner buffets, great swimming pool and it was by the beach. Definitely recommend this hotel. Price wise, it's not the cheapest option nor the expensive option, and it's definitely an affordable luxury stay.

Slow service Taffah gave my husband ginger tea when he found he wasn’t well. Chef obliged with fish soup which is not in the menu since my husband is sick

We went during mid-week and it was quiet. Staff were all fantastic. We were served a small welcome drink during check-in. The room allocated was not great - we saw workers lying on the grass during day time and in the morning we could hear a loud noise coming from lawn mowing. The A/C was crazily cold - adjusting the temperature made no difference as it would never reach the chosen temperature; the only solution was to either turn the A/C off, or open the window which would let mozzies in. We asked for a technician to take a look at it. He was kind but spoke very little English. He just showed us how to press the button (that we already knew) without actually fixing it, perhaps because he did not understand what the problem was. There were many choices of food at breakfast but pastries/waffles/pancakes/crackers were stale. We appreciated the choice of juice and we liked the omelette.

The surrounding area looks good，the swimming pool is clean. While inside the room got cockroach and the toilet smells bad sometimes.

A very clean and quiet place that suitable for couples/ family staycation. Will definitely come back again!

New hotel and quite near to ferry terminal. Picked up by staff from ferry terminal. Room looks slightly smaller than it looked in pictures. Staff were friendly and helpful. Food options are quite limited around the hotel so basically you would be eating from the on-site restaurants which are ok.

Love the hotel and good value great location and highly recommend esp its new

It was a great experience to celebrate my birthday with them. For a long time, I never felt alone on this kind of days, I was welcomed with genuine and sincere people around with such efforts to make me happy. From the exchange of email with Ms. Paskah to make sure that I'll be accommodated from picking me up to taking note of my requests. To Ms. Jessica, Asep and Mr. Agung who decorated my room as a surprise for my birthday (that was so cute). To Ledy who assisted me from check in to check out and who helped me out to get a Balinese Massage by Wanda. To Bram and Sonia whose been so good, made me feel special on my day, such kind and very hospitable ones. I've been travelling most of the time, and this is the first time I felt at peace and genuinely happy. To realize that life is worth living and the world is beautiful. Thank you so much everyone. That was a day to remember. You touched my heart, and made me believe that gentleness and being sincere still exist.

Very nice hotel with beautiful scenery. I like the private beach so much, and thumbs up to all the hotel staff. They deserved 5 stars 💫