The hotel is big and belongs to a larger chain. That's why it's not the individual passenger that's important to them, but the money! The hotel itself is good and the apartment as well. Likewise, a large yard with plantings and a large swimming pool is great. However, there is no flexibility to move the reserved accommodation by one day, even if the choice was non-refundable. There would have been room and the hotel would not have lost anything. The matter was discussed between ********** and the hotel. The end result was the loss of a customer. Secondly, no one came to pick me up from the airport, even though the pick up was arranged in advance! For these reasons I gave the whole hotel a bad review and did not stay longer than I had planned! Breakfast ok. The welcome drink is also fresh. At the pool, "overzealous" serving without your own order.
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