Helis Suites Bitez

Helis Suites was one of the best accommodations I have ever stayed in. We arrived to be greeted by a host, the resort looks amazing surrounding the pool and restaurant, the suites themselves are the most beautiful and the free set of toiletries is better than that at any 5* hotel, the food and service at the restaurant was top notch and the coffee was superb, I can’t wait to be back!

Overall, we really enjoyed our stay here. Food was absolutely great, lots of nice vegan options and juices. Pool was a dream and the DJ was friendly and played great music. Whilst communication was often challenging since most staff couldn’t speak English, the younger staff members were all exceptional. Reception staff genuinely wanted to help and were just great people. We love Mert! The only issue we had with this place and the reason we are not giving 5 stars is because of the the older members of the restaurant. There is one staff member (we think he was the restaurant manager) who had a…strange vibe. He would walk around and stare at people in the pool, it was as if he was ready to tell you off if you did anything wrong. One morning, we saw him tell off a younger member of staff by the pool which we didn’t want to see (could have done in private). We felt in particular, two senior restaurant staff, were just quite unpleasant and didn’t genuinely care about guests. The younger staff members were all amazing. We had read previous reviews about poor WiFi but it seemed to work well for us! Side note for travellers if you haven’t visited Bodrum before, nearly EVERY SINGLE PERSON would give us less change or would attempt to take more money from us. Be very careful.

First of all, I would like to say that the hotel is a complete family hotel, the rooms are very spacious and comfortable. Since the hotel is new, everything was new. We felt like at home. Every staff member of the hotel was very polite and helpful. I would like to express my special thanks to Diyar and Metin at the reception. The breakfast we had in the restaurant was delicious, we ate at the restaurant every meal because we love Turkish cuisine. Although the hotel does not have a beach, it has a large pool and the hotel has an atmosphere similar to the Hawaiian Islands. I felt like I was in a private villa in the Hawaiian Islands I hope we can come to the hotel again and we will definitely recommend it to our friends. Thanks for everything.

In summary it has all the ingredients to be a great place to stay: Rooms are modern, clean and comfortable Quality of food is excellent Pool area is lovely Good location, few minutes from Bitez beach or 5 euro in a taxi to the main Marina area Bar and restaurant staff lovely and helpful However, the ingredients are not yet making a good dish/meal: Still feels unfinished e.g. one bedroom had no wardrobe doors, lounge had one curtain missing, kitchen had no plates, cutlery or anything to cook with other than 4 glasses and 4 mugs. Our air conditioning did not work correctly. Ice cold in one bedroom and no cooling in another – whatever setting was used. We reported the issue (plus the bathroom tap only having hot water) on the second day. Had to remind reception on 5th day as no response or action. Tap issue then fixed but after 2 attempts, air con remained not functioning correctly. Only 1 Breakfast option is included. Others are payable – even the cheaper choices. On 2 days they had no milk for coffee! Breakfast not child friendly. Eg coffee or tea is offered but no substitute Reception was the biggest disappointment. As well as not responding to the reported issues, the initial welcome was not welcoming. The airport transfer was 50 euro on arrival, but for the return it had increased to 70 Euro 5 days later – a price rise apparently. Then discounted to 60, overall we felt like they were trying to squeeze money from us. Another example was the final bill was done in £ not Lira.

We had a family trip of four to Bodrum between 20-26 of July. Because we were four with the kids we searched for a suit room. Helis Suites had good recommendations and we wanted to give them a chance. This is a new hotel with 2 story suite buildings in Bitez which is opened in 2022. So everything was new at the hotel. Our reservation choice was for bed & breakfast. We arrived there with our car in the afternoon. After a quick check in and we learned the vale parking is free which made us very happy. The hotel’s breakfasts are delicious and served to the table by the waitresses. We enjoyed the pool a lot and it was not very crowded although it was high season in Turkey. The restaurant and the bar is next to the pool which is in the middle of the hotel. So everything you need is close to each other. They have an agreement with a beach in Bitez and you don’t make any payment for entrance. You just give money for the food and the drinks at the beach. We really enjoyed the time we spent in the hotel. It was quite, comfortable and relaxing. It is highly recommended to everyone visiting Bodrum. Special thanks to Furkan at he bar for the delicious cocktails and Mahzun, Aytaç, Fatih and Mehmet Can for their high energetic services and always smiling faces at the restaurant…

The service and team were excellent. The rooms were so tidy and clean. Please ask about Murat, he was very helpful and professional even before we reached the hotel. He never failed to put his customers first