Guest User
October 18, 2024
I'm not sure where to begin tbh....having worked and stayed in many 4/5 star hotels, I'm not sure how this place stays afloat. We stayed here as part of a large group and from the moment we entered til we left, it was like faulty towers, nothing was organised, staff knew nothing, food was disgusting, rooms weren't very nice, etc. Although our beds were comfy, our bathroom was mouldy and not very clean, the bathroom door slide side to side and didn't lock or cover the door properly. The carpet was ripped and dirty looking and the furniture was very worn looking. The beds were right next to the door so you kept getting woke up due to creaky floor boards, paper thin walls and noisey guests passing in the corridors. The restaurant is just a joke tbh, the food took over an hour to arrive both nights and it was disgusting. The staff clearly don't have a clue about vegetarian/vegan/gluten free dietary requirements and other people in our party said the same thing. When someone asked for the gluten free option, the restaurants manager kept saying what about the pasta and its on tomorrows menu?, he shouldn't be running a restaurant if he doesn't know about allergies and dietary requirements! Yhe kitchen is only open at certain times and staff don't even know when and when we asked about food we were told they were overwhelmed and couldn't accommodate us. Clearly there is staffing issues here and noone knows how to run the hotel. The breakfast was nothing special, very basic and not much choice. The only good thing about this hotel is the spa and location. The spa was wonderful and definitely made up for the awful show of a hotel, it was clean and modern and well maintained, it definitely rivals some of the 4/5 star spas I've been too. The sauna and steam room were roasting hot and the bucket shower was great. The only issue with the spa is the access, you have to walk through the event hall to get to it or walk outside along the road.