Hotel Sonnblick

I will copy paste what i send to booking. :) " Hello. I just had the best experience ever. I used booking a lot, i traveled with persons that used booking a lot, And until now i was satisfied. Yesterday i arrived in Austria and wanted to get ready a birthday desert for my boyfriend as we wanted to celebrate His birthday here. I called the property and the owner was just rude , he told me “ you want champagne and 250 euro caviar ? I was like “ No, please just a Little dessert in the room for bis birthday as we are arriving late. I Felt that he was making fun of me for asking to have a Little desert in the room. After my boyfriend was called because he has a problem back Home, in România. I tryied to speak with that guy nicely to cancel at least next two days So that we can go quick back Home. He was unveliveble rude ! He told me to go back in my România and hung up the Phone. This is So ******!! I contacted booking costumer, for sure you Said that i can’t do anything and need to go there. The first person that i talked to was Nice, But the second person, a girl, was not helping at all. And i was Waiting before 12 am , tired from So much travelling and She was not helpfull at all. Telling me to wait 48 h for an answer. And i told them the answer will be No, bc i called. And i called again the property, the owner had the same ****** reaction !!!!! So in order for me to lose the money, i convinced my boyfriend to stay. Even tho he was already upset and everything was messed up. We went to the property, they gave us a room in lower part of the property. I booked a double room, they gave us a room with 3 separate beds !!!!! I have pictures . Besides the fact that the rooms are not like in pictures, or at least not this one ! This is so disrespectfull !!! Do you think is normal to sleep in a room like this if i payied something else ? To be treated like this if i didn’t did anything wrong ? And the fact that i have this type of Experience with my boyfriend. "