Hotels near Biblioteca Pública El Parque, Bogota

In 14 years of traveling internationally, I have never been treated in such a rude manner. When I came here I told them that I was allergic to certain chemicals in cleaning, such as bleach. For the first week everything was fine, then the cleaner Cindy decides to use chemicals in my room, I came back and got a terrible reaction, then they changed my room, and all the sheets they put on the bed in the new room were stained or dirty or stank. I had to get them to change it six times to find clean sheets. Each time Cindy got angrier and angrier. She had no problem with me sleeping on dirty sheets. Then the new room they put me in was above the kitchen in restaurant so I could not sleep because of the noise starting at 7am finish at 10pm. Then they say they would air out the first room and I could go back in the next day, instead they put another guest in there. The next day after that guest had left the room, it still stank of chemicals -as they did not even clean it or open the window in the bathroom- (where the only air is) they left it filthy from the last guest, ( have photos) Cindy lied that she cleaned it (even though there previous guests towels were still hanging in the room, and she was very rude to me. She was angry that I communicated to the Management what was going on so she became malicious. Then the other cleaner Alejandro purposely took my sheet off my other bed in the noisy room and left me with no sheet. Then the receptionist Stephanie laughed in my face for five minutes when I complained, she then came up to my room and got a sheet and got me to help her put it on the bed even though I'm a paying guest (This was at 5pm after waiting all day for my room) I said the sheet was dirty, she got angry and went and got another, this one was also dirty and stank, so I said softly to her that this was also dirty, and she got so angry and just walked out of my room and ignored me. When I came back from the restaurant she left me locked outside for 15 minutes and did not open the door. Another guest who had just arrived was waiting to. It's 9pm and she will not give me a sheet. Do not stay here if you are a ”gringo” they treat you like an animal as they will not treat you in an equal manner if you do not speak Spanish perfect. I speak some Spanish but none of them ever slow down their Spanish so I can understand. They just speak super quick, with no care, also not one speak a word of English. (which is ok, but they could be patient with Spanish). And if you are in the middle of communicating at reception and a Latino comes up they will just ignore you in the middle of the sentence and talk them. I have traveled all over the world and without doubt Stephanie and Cindy are the worst staff I have ever seen at any hotel I have ever stayed at anywhere in the world. Bottom line is I just wanted to pay for a clean, quiet room, which is the purpose of a hotel. They seemed to have forgotten that.

I love the location! The apartment is beautiful and the building is very new. Just a short walk downhill to all the beautiful spots in the heart of Bogotá !

The junior suite is exactly as shown on the website. Large, comfortable, clean, great view and satisfying to stay. Housekeeping did a good job keeping me happy the entire week with my requests for extra towels, body lotion and so on. You just email the front desk and so they answer your needs. One lesser point is that the room as no heather nor ac. February is rather chilly so I required an extra blanket. I will keep this in mind on my upcoming visit in April. The lobby area needs a good paint job. Very satisfied with the pick up service at Dorado airport and the same driver took me to all my appointments during the week. Restaurant offers a very good breakfast which was included and I had dinner on 4 nights. Delicious filet mignon, another type of steak and one fish souper. Olga my server was excellent and gave advice on what wine to choose. Nice person and I hope to meet her again. The spa is closed and the hotel does not offer gym facilities.

Hotel was in the perfect location close to all big shopping centres and another plus was it was very clean. Room service was always top standard and consistent however it was big let down that the hotel didn’t communicate the spa/pool pictured was not available during the whole of my stay. If I’m not mistaken it should be clearly communicated to guests prior to accepting bookings if the included amenities are unavailable especially if for long periods. In addition, if the spa is unavailable the lift and level to the spa should be unavailable for guests to swipe to that level.. I went to inspect it (not knowing it’s being renovated) and got stuck on the level as there are no buttons to go back up.. Highly recommended however, it would be nice if the hotel was a bit more mindful with regarding the communicating to guests about renovation of spa and how long it’s being fixed + not allow access down to that level if there is no way back up

Everyone was so nice and nice. Breakfast was prepared early and everything was clean and daily. Thank you Nataly again for the reception. The taxi service is also very good. It's comparable to business class among global chain hotels. Concierge service was also the best. It was right next to Bogota Safe Park 93 and there were plenty of restaurants.

GHL Capital Hotel is a boutique hotel located in the heart of a bustling city. It has won the favor of many tourists with its excellent service and facilities. The hotel has a superior geographical location and convenient transportation, and is surrounded by many commercial districts and tourist attractions. The hotel rooms are spacious, bright, well-equipped, comfortable and warm. The beds are soft and comfortable, allowing for a good night's sleep. The bathroom facilities are luxurious and provide high-quality toiletries and towels. The hotel's service is also very attentive, and the staff are warm and friendly, providing guests with personalized service. The hotel's business center and travel desk also provide a wealth of services and assistance. In short, GHL Capital Hotel is a very good hotel, very suitable for business trips or vacations.

The best thing about this property is its proximity to the airport. For a 1 night stay it is perfect. Free shuttle included, however you should go to the 2nd floor door nr 5 to find a lady there with the hotel sign. Check was a slow, however check out was very fast Restaurant at night was extremly slow once order was taken

Good quality hotel for the price. The customer service people were very nice, and can speak some English. The rooms are spacious, with fridge, snack bar, free bottle of water, and really love how comfy the bed is. The location is also great, there is a grocery store, and some nice restaurants just next to it.