Hotel Rosales Plaza

Our stay was amazing! This location is very secured and has many restaurants near the hotel. Also the service was 💯

Great value. Breakfast was very good. Only remark, should have an option of light cover or sheets instead of only heavier blankets. Bogotá is not as cold as some people feel it is.

On our first day and in first few hours in Colombia we were robbed in hotel Rosales Plaza Bogota. We arrived at 3pm and 20 minutes later left room to have coffee. We came back and then again went out for dinner. When we came back, I realized that my bag was open and even inner pocket was unzipped. Because I had money in it I immediately checked is anything missing and realized that 120 British pounds were missing. I went to front desk to let them know and explained that I understand that no thief will willingly admit that he/she stole the money and that I will get my money back, but they should pay attention on this person who entered our room. Whoever did this is, he/she is ruining reputation of the hotel and even Columbian country and people Front desk person was very attentive and even moved us in different room. I thought that they seriously took my complain and with a little bit of disappointment i decided to not allow that this event ruin my vacation. Next day i was told that Manager wants to talk with me. I expected apology and acknowledgment of my theft reporting and that they will take care that something like this do not happen to their future guests. But Manager was telling me that nobody beside three of us were not entering our room. Then I mentioned that is not true since my money was missing, and that curtain were moved, and some candy was left on desk. Then she said oh, yah room attendant was in the room, but she is reliable person, and she is working a long time with us. That pissed me off and I said, does it mean that I am not reliable person and that I stole my own money? Instead of apology I was suspicious person for this manager instead of someone from her staff. I told her that is not way how business should be done and that they should pay attention to guests' complaint and take care of guests, and not let them feel unsecure in their room So in Rosales Plaza do not count on help and understanding from management and keep all your valuables tightly with you because they think that only thief could be guest not anyone from their staff. Hotel is in nice area and looks good and could be nice place to stay that they do not have thieves between them who are ready for small amount of money to ruin not only reputation of the hotel but reputation of Colombian people who I find very polite and honest.

Amazing location. Best quality per dollar paid in Bogota