Boise Spa Hotels

Got a deluxe kind room. Room size was OK but bathroom was small. The bathtub was small and the vent didn't work. They couldnt do anything about the vent and didn't have another option for room change. We ended up sleeping in a muggy room. They offered a fan but that would of just pushed the miggyness around with no windows to open or we would have to leave the door open which I was not comfortable with. Had a few ants in the drain of the sink and rust around the bathroom door so I'm not sure how long the vent hasn't been working. Food was OK but over expensive and I tried different mix drinks and didn't have a large selection and didn't like them. If you need a spot to rest it's fine but for my anniversary night I was not a fan.

0My wife and I arrived in our room to find the toilet clogged. I called down to the front desk to ask for a plunger, and was told one would be sent up immediately. 15 minutes later, I went to the front desk to ask for a plunger in person. I was told the request was delayed because something important came up(!) but it would be sent up immediately. 10 minutes later, I returned to the front desk to ask for a plunger again. I was told the plunger was ”already on its way.” While I stood there, a maintenance staff member arrived at the front desk and told the front desk staff he could not find a plunger (the one that was ”already on its way” to my room). I followed a front desk staff member and the maintenance staff to the janitorial closet, where we located the plunger and then I had the pleasure of plunging a previous guest's floating fecal matter from a hotel room toilet. I escorted the maintenance staff member to the janitorial closet (on the 5th floor by the pool, in case anyone needs to know) so he wouldn't have to also handle the dirty plunger. Feeling lied to and dismissed about the plunger issue twice, I went to the front desk to lodge a complaint with the night manager. I asked for the Night Manager specifically. Once more I was lied to when one of the front desk staff (Alai) identified himself as the night manager. While I was speaking to him privately and away from other customers about my complaint, the ACTUAL night manager (Nix) appeared and asked if I had a complaint. I found Nix (the actual night manager) incredibly rude and dismissive. It's little wonder where this ill-trained and unprepared staff take their cues. The location is great, but save yourself the trouble and stay in the Radisson across the street.

It is right next to the high way so the traffic noise was kind of loud. The air condition was broken but they fixed it in no time after we call them. The breakfast was great!

I was in town for medical appointments and tests that spanned over two days and I was treated with dignity and respect by all staff. The breakfast was wonderful and greatly appreciated and the night staff was absolutely fantastic. I will definitely be staying here again.

Hi! I had to write a review for this place because they went above and beyond. My husband had left his Invisalign retainers behind and we had already driven to another state by the time he noticed (only worn at night). I called thinking that they had already probably thrown them away and they told me they would check. Amazingly, they found them and then sent them to my husband! This saved us the hassle of getting the dentist to print new ones and several hundreds of dollars. So grateful! We stayed in a standard King non-smoking and everything was super clean with all the amenities you need. Our room was one of the older ones, so some of the space was looking a tad tired... but I purposely got the cheapest one available and know that other deluxe rooms have been upgraded. I was perfectly comfortable and appreciative of the free parking, coffee, and tea. They also have a free breakfast in the morning. Everyone at the front desk was super friendly and helpful. I would stay here again.

This hotel is extremely clean, comfortable, and extremely relaxing. My partner and I try to get away from everything at least once a month, and we both agreed that this hotel is top of our list. We will definitely be coming back soon!

The hotel is an older one…needs badly updating. The room furniture is very worn. But, it was clean, the bathroom was very clean, beds were okay. The breakfast had good selection…eggs, sausage, biscuits and gravy…cereals, waffles, breads, muffins, fruit, juices and coffee…all good! The room rate was a good deal that’s why we booked there. If rates were higher we would not stay there.

We had a great time thanks to Delilah up there at the front desk saving the day after the elderly woman messed up our reservation (and tbh, was quite fake and actually pretty rude) W e were all a bit flustered but her bright energy and humor brought a wave of relief to the group. She was incredibly helpful and gave us some great suggestions for places to eat in the area. Thanks again Delilah!

The front-desk lady, Ocean, created an amazing welcome for us, going to a lot of trouble for very road-weary travelers. She offered information and asked questions about our needs, and voluntarily gave us all the information we needed to have a pleasant stay. Ocean was so kind. Our room also was clean and pleasant. Thank you, Ocean!

Great location. Dennys next door so easy for late night snack. Coffee and Tea on tap in reception. Breakfast good. Reception lady most helpful with all questions. Would I stay again, for sure.