Holiday Inn Express & Suites Richwood - Cincinnati South

Holiday Inn Express & Suites Richwood - Cincinnati South Reviews

Holiday Inn Express & Suites Richwood - Cincinnati South

12928 Frogtown Connector Rd, Boone County, Kentucky, 41094View Hotel Details
Holiday Inn Express & Suites Richwood - Cincinnati South
Holiday Inn Express & Suites Richwood - Cincinnati SouthHoliday Inn Express & Suites Richwood - Cincinnati SouthHoliday Inn Express & Suites Richwood - Cincinnati South
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Holiday Inn Express & Suites Richwood - Cincinnati South Guest Reviews

4.3/5
Very Good
12 review
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(12)
Positive reviews(11)
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Negative reviews(1)
Guest User
Standard King Room
Stayed in Oct 2022
Travel with friends
1 review
4.7/5
Amazing
Posted on Oct 21, 2022
Very nice and clean hotel
William R
Stayed in May 2024
Business travelers
3.0/5
Posted on May 4, 2024
The toilet had black dirt that I couldn't wipe off. The hotel bed had long black hairs in it, leading me to think that they didn't wash the sheets after the last guest. I was surprised to see the bedside Bible, and liked that. The staff were very friendly. For that reason, I gave a three star rating.
Response from Property: Hello, William R Thank you for bringing this to our attention. We thank you for choosing our Holiday Inn Express & Suites Richwood - Cincinnati South for your stay. I have shared your sentiment with the management of the hotel. Please, accept our apology for not delivering a better service. Our staff will keep working to find ways to offer always an experience that meets your expectations. We strive to deliver the most delightful and awesome experience every time. We look forward to seeing you again in future travels. I'm sure you will love the changes and improvements based on your priceless feedback. Alejandro G. Case Manager IHG Hotels & Resorts Service
Guest User
Stayed in Oct 2024
Other
4.0/5
Very Good
Posted on Oct 17, 2024
We like staying at Holiday Inn Express hotels. This hotel is conveniently located near the Interstate. You won't be traveling through town to find it. The hotel is clean. The rooms are comfy and the staff polite. They have the amenities to suit any traveler.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 7, 2024
Excellent hotel. Rooms were clean and modern. Room service was top notch. Breakfast was excellent with a wide choice of hot items. Well, I was actually done with this review but the input requires 200 characters. So blah, blah, blah, yada yada yard. (this is ridiculous.)
Don H
Stayed in Sep 2024
Travel with friends
2.0/5
Posted on Sep 4, 2024
I understand this hotel in the process of remodeling. We came in through door #3 to find half the tiles on the floor pulled up with new tiles propped against the wall. one elevator had a trash can propped in the door to hold it open. The room was clean However, the air conditioning barely works, shower was barely working, just HOT water in the faucets, the lamps plug ins did not work and there were only two outlets to plug in phones in the room aside from the bathroom plug in. I will say though that the lobby and breakfast areas were beautiful.
Response from Property: Dear Don H, Thank you for selecting our Holiday Inn Express & Suites Richwood - Cincinnati South and for providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to our hotel's maintenance and our air conditioning unit. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's cleanliness and the hotel's breakfast were still appreciated. Please grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
Cebu1
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 21, 2024
We were very impressed with our stay here. The hotel was on brand as we have stayed at HI Express for years and this one did not miss the mark for IHG quality. Not sure how long the hotel has been here, but it seemed very new. The room was very clean and comfortable. Love the new showers that have very high ceilings, good lighting, and great shower heads. Love the new Dove pumps for shampoo/conditioner/body wash/hand soap/body lotion! The room also has a microwave and fridge. Great location and easy to access right off of 71-75. Breakfast had a nice variety of options. Love the cinnamon rolls! Plenty of comfortable seating to eat. Only fast food options nearby and then the new restaurant next door opened the day we were there. Cattleman's Roadhouse - very good - check it out!
Excursion39088851707
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 2, 2024
This hotel was a godsend when our car broke down and we had to find a last minute place to stay. Very comfortable beds, quiet rooms despite being pretty full and wonderful hot shower with great water pressure. Great free breakfast with plenty of food. Thank you!
Guest User
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 1, 2024
We spent a night at this hotel when we visited The Ark Adventure; my only complaint is the soleplate of the iron was gunky! Otherwise, our room was clean; the bed was very comfortable and the A/C worked perfectly. Excellent biscuits on the breakfast buffet. Safe environment, and polite staff. Well done.
Guest User
Stayed in Jan 2023
Family
3.0/5
Posted on Jan 31, 2023
Room is nice and comfortable. The tub should be resurfaced, get rid of the tub mat that is hiding rust. The continental breakfast is good and the staff is friendly. We stayed on the main floor and the second night the room above us was occupied by undisciplined kid(s). Terribly noisy in the evening and again early in the morning. Traffic is terrible,Road Construction in this area is a NIGHTMARE! NOISY, close, to the interstate. I wouldn't stay here, again, because of the noise.
Response from Property: Hi marilynbL9128KZ Thank you for writing us about your stay in Holiday Inn Express & Suites Richwood - Cincinnati South. This great location offers all their guest a quality stay in an environment where you can enjoy the simplicity of travel. Your comments reach our office, and we were surprise by what you described. I am sorry you experience this. This is not what we expected for our guest and with this in mind, I shared your comments with our local area managers. We took action to rectify and prevent this from happening again. I invite you to come and stay with us on your next travel. Warm wishes, Oscar C. Case Manager IHG Service
Guest User
Stayed in Jan 2023
Other
3.0/5
Posted on Jan 31, 2023
This was a decent hotel, modern room, comfy bed. But the hotel needs to do something about the bathtub in this room. The tub was all rusted and they had covered it up with one of those rubber bath mats so we didn't have to stand on the rust. This isn't really an acceptable solution. Breakfast consisted of scrambled eggs, sausage, pancake machine, cereals (all sugar coated) Good location for the Ark Encounter and not too far from the Creation Museum if you are headed to one of those and you can't afford the other options. I might stay here again, but I would look at the room a bit more carefully for problems.
Response from Property: Hi KayeSwan, We appreciate you for choosing Holiday Inn Express Richwood - Cincinnati South. Thank you for sharing your thoughts about your stay. We strive to deliver the best lodging experience for every guest, and I'm sorry for the issues during your stay. I have shared your comments with our hotel management to serve as a reference for improvement. I hope we’ll remain to be your dependable choice, as we promise to make the value of your experience worth it for all the right reasons. Sincerely, Riz E. Case Manager IHGService
Guest User
Stayed in Jan 2023
Other
4.0/5
Very Good
Posted on Jan 31, 2023
Step 2 of the family tour of the US was staying here for just under a week, visiting relatives nearby. The two teenagers shared a room, while the missus and I had the toddler with us. For some reason I really like US highway-based hotel/motels - I just find them quite charming in being built to do a specific job. This one was no exception - in fact, it was quite a lovely place to say. Rooms were spacious and clean; staff were friendly and helpful; and the (small) swimming pool was an unexpected treat. All of course at very reasonable prices: I would definitely stay here again. Why not 5 stars? Well, while cheap and cheerful is the name of the game, the air conditioning was pretty loud compared to some of the places we stayed. Didn't make getting decent sleep (with toddler) any easier.
Guest User
Stayed in Jan 2023
Other
4.0/5
Very Good
Posted on Jan 31, 2023
It was clean and nice, location was acceptable. Tho there are no REAL restaurants anywhere nearby. All fast food, even near Cincinatti and also near The Ark Encounter. I guess Kentucky like fast food.