Beachfront Station 2, Boracay Island Aklan, White Beach Path, Balabag, Boracay Island, Aklan, 5608, PhilippinesView Hotel Details
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Mandarin Bay Resort & Spa Guest Reviews
4.6/5
Great
85 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(85)
Positive reviews(80)
Reviews with photos/video(43)
Friendly owner(36)
Awesome stay(35)
Great swimming pool(17)
Delicious breakfast(16)
Loved the beach(7)
Delicious buffet(7)
Close to beach(7)
Highly recommended(5)
Negative reviews(5)
Guest User
West Grand Deluxe Poolview King
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Great place to stay! Really pleasant and clean rooms. Especially the staffs are very friendly. 10/10 love it!
Response from Property: Thank you for choosing the Mandarin Bay Resort & Spa, "The Heart of Boracay." We are pleased to hear that you returned home safely and appreciate your invaluable feedback regarding your recent stay, which confirms that your experience exceeded your expectations, as highlighted in your review. It’s fantastic to know that you found your time with us unforgettable, enjoying our exceptional amenities and the authentic Filipino hospitality that we are committed to delivering. Our mission is to ensure every guest is made to feel appreciated and valued throughout their time at the Resort. We look forward to welcoming you back to Boracay and are determined to be your preferred destination for an extraordinary vacation experience. Best Regards, Colin Healy General Manager
Ayrin Villarico
West Grand Deluxe Poolview King
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 15, 2024
What I can I say is a perfect 5 from cleanliness,service,locations&the staff....2 thumbs up&highly recommended!
Response from Property: Hello Ayrin,Thank you for staying with us at the Mandarin Bay Resort & Spa, "At the Heart of Boracay" We hope you had a fantastic vacation and a safe journey home and appreciate you taking the time to share your thoughts and feedback. We’re so excited to hear that your stay was beyond what you expected and that you loved the amenities and services we offer throughout the resort. It’s wonderful to know you felt truly valued and that our resort team took great care of you, we can't wait to welcome you back on your next trip to Boracay and hope always to be your top choice for that vacation. Best Regards, Colin Healy General Manager
Anonymous User
West Grand Deluxe Poolview King
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Roshan at the reception is the true gem of this resort. She greeta everyone with a smile and is always there to assist guests whether it’s 6AM in the morning pr 10PM at night. She’s so sincere and genuine , she makes you feel right at home.
The hotel is beachfront and the facilities are new, rooms are clean, buffet is worth the price. We will definitely come back!
Response from Property: Thank you for staying with us at the Mandarin Bay Resort & Spa, "At the Heart of Boracay"We hope you had a fantastic vacation and a safe journey home and appreciate you taking the time to share your thoughts and feedback.We’re so excited to hear that your stay was beyond what you expected and that you loved the amenities and services we offer throughout the resort.It’s wonderful to know you felt truly valued and that our resort team took great care of you, we can't wait to welcome you back on your next trip to Boracay and hope always to be your top choice for that vacation.Best Regards,Colin HealyGeneral Manager
MARK
West Grand Deluxe Poolview King
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Unfortunately the weather was pretty bad when we traveled but we were lucky to be staying at the Mandarin hotel.
All the staff were courteous and attentive. The reception helped us with the check-in, receiving my delayed luggage and asking about its condition since my luggage looked rained on and had sand, confirming our return flight since it was at risk due to the bad weather conditions. The staff at the poolside lounge, La Fiesta and Mama Mia went to the extra mile- giving us complementary ice cream and fruit skewers. keeping our wine/beer glasses full, as well as helping to serve my senior citizen parent some drinks and soup. All the staff are very professional too, in the manner they conduct themselves especially with guests.
They also provided complementary nightly turndown service, including snacks.
The rooms are top notch, very clean- unlike the other hotel chain in the area. Complete amenities and my parents especially loved the complementary flipflops.
It’s also very comfortable to stay around the pool. The lounge tables have games for the guests to use. I also used their small temporary gym which they have plans to upgrade.
I look forward to coming back here in summer next year.
Response from Property: Hello MarkThank you for staying with us at the Mandarin Bay Resort & Spa, "At the Heart of Boracay"We hope you had a fantastic vacation and a safe journey home and appreciate you taking the time to share your thoughts and feedback, as mentioned the weather was not the most favourable during your stay. We’re so excited to hear that your stay was beyond what you expected and that you loved the amenities and services we offer throughout the resort.It’s wonderful to know you felt truly valued and that our resort team took great care of you and your family members, we can't wait to welcome you back on your next trip to Boracay and hope always to be your top choice for that vacation.Best Regards,Colin HealyGeneral Manager
Guest User
West Premier Deluxe King
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Everything is good except the tiles in the shower drainage. Water doesnt drain fast.
Response from Property: Thank you for staying with us at the Mandarin Bay Resort & Spa, "At the Heart of Boracay"We hope you had a fantastic vacation and a safe journey home and appreciate you taking the time to share your thoughts and feedback.We’re so excited to hear that your stay was beyond what you expected and that you loved the amenities and services we offer throughout the resort, at the same time we recognize your shared feedback.It’s wonderful to know you felt truly valued and that our resort team took great care of you, we can't wait to welcome you back on your next trip to Boracay and hope always to be your top choice for that vacation.Best Regards,Colin HealyGeneral Manager
Guest User
West Premier Twin
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 23, 2024
The place is so amazing, the room is so clean and the food is great. Their staff makes the the hotel outstanding. They were all courtoues, well trained and their checkIn and check out process was SuperB!!!!!
Response from Property: Thank you for choosing the Mandarin Bay Resort & Spa, "The Heart of Boracay." We are pleased to hear that you returned home safely and appreciate your invaluable feedback regarding your recent stay, which confirms that your experience exceeded your expectations, as highlighted in your review.It’s fantastic to know that you found your time with us unforgettable, enjoying our exceptional amenities and the authentic Filipino hospitality that we are committed to delivering. Our mission is to ensure every guest is made to feel appreciated and valued throughout their time at the Resort.We look forward to welcoming you back to Boracay and are determined to be your preferred destination for an extraordinary vacation experience.Best Regards,Colin HealyGeneral Manager
Lheezie
West Grand Deluxe Poolview King
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 4, 2024
Overall hotel experience at The Mandarin Bay was nothing short of exceptional. Whether you're visiting for business or pleasure, this luxurious retreat is sure to exceed your every expectation. Can't wait to return for another unforgettable stay.
Response from Property: Dear Guest,Thank you for choosing to stay at the Mandarin Bay Resort & Spa at "The Heart of Boracay"We appreciate the shared feedback and as we currently transition forward we value and recognize all the shared comments, at the same time we work towards at all times ensuring all our guests are valued throughout their stay with us.Best Regards, Colin Healy General Manager
Leones
West Premier Deluxe King
Stayed in May 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Mandarin Bay is great hotel breakfast is excellet location is the best
Response from Property: Dear Guest,Thank you for choosing to stay at the Mandarin Bay Resort & Spa at "The Heart of Boracay"We appreciate the shared feedback and as we currently transition forward we value and recognize all the shared comments, at the same time we work towards at all times ensuring all our guests are valued throughout their stay with us.Best Regards, Colin Healy General Manager
Anna Mariz
West Grand Deluxe Poolview King
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 19, 2024
We love this hotel! All the employees were friendly, professional and great customer service. The resort itself is beautiful and it was a perfect location right in front of the beach.. highly recommended.
Response from Property: Dear Guest,Thank you for choosing to stay at the Mandarin Bay Resort & Spa at "The Heart of Boracay"We appreciate the shared feedback and as we currently transition forward we value and recognize all the shared comments, at the same time we work towards at all times ensuring all our guests are valued throughout their stay with us.Best Regards, Colin Healy General Manager
coleen
West Grand Deluxe Family Pool Access
Stayed in Dec 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 11, 2024
The best 🩷 babalik kame ulit dito. Lahat maganda mabait ang staff. At Super linis
Response from Property: Dear Guest,Thank you for choosing to stay at the Mandarin Bay Resort & Spa at "The Heart of Boracay"We appreciate the shared feedback and as we currently transition forward we value and recognize all the shared comments, at the same time we work towards at all times ensuring all our guests are valued throughout their stay with us.Best Regards, Colin Healy General Manager
SHIRLY
West Grand Deluxe Poolview Twin
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 10, 2024
This hotel is clean, ambiance was great and the best pool ever in Bora! Their food at La Fiesta restaurant was so good. We enjoyed having breakfast their every morning during our stay.
All the stuff are friendly and professional. They attend to our needs right away and pro actively.
I highly recommend this hotel at Boracay. We will stay at this place again once we come back to Bora.
Shout out to the following staff :
Coleen, Andrea and Chris from Guest Services
Junry from La Fiesta
Sam and to all the stuff I cant remember the name.
Keep up the good work. More Power.
Response from Property: Dear Guest,Thank you for choosing to stay at the Mandarin Bay Resort & Spa at "The Heart of Boracay"We appreciate the shared feedback and as we currently transition forward we value and recognize all the shared comments, at the same time we work towards at all times ensuring all our guests are valued throughout their stay with us.Best Regards, Colin Healy General Manager
Tania sal
West Grand Deluxe Poolview King
Stayed in Mar 2024
Couples
16 review
5.0/5
Outstanding
Posted on May 8, 2024
My stay was extremely pleasant . The hospitality of the staff was on point. Literally everyone was there to make u feel best and comfortable. The breakfast buffet was amazing. The beach was just at a arm distance and one of the most beautiful view while having breakfast outside tall palm trees and clear blue beach. Rooms were spacious clean and modern. The hotel pool was pleasant to spend time for chilling with relaxing music and no noise from the beach. Hotel was on st 2 beach and had many nice bars restaurants and diving option on walking distance. The whole beach stip frm st 1-3 is walkable. Love the hotel i will definitely visit it again. One of best stays! The staff’s pleasantness and hospitality again was remarkable.
Response from Property: Dear Guest,Thank you for choosing to stay at the Mandarin Bay Resort & Spa at "The Heart of Boracay"We appreciate the shared feedback and as we currently transition forward we value and recognize all the shared comments, at the same time we work towards at all times ensuring all our guests are valued throughout their stay with us.Best Regards, Colin Healy General Manager
Danny Leow
West Grand Deluxe Poolview Twin
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Great service, friendly and helpful staff, nice swimming pool . Will definitely come back agains to this hotel in future.
Response from Property: Dear Guest,Thank you for choosing to stay at the Mandarin Bay Resort & Spa at "The Heart of Boracay"We appreciate the shared feedback and as we currently transition forward we value and recognize all the shared comments, at the same time we work towards at all times ensuring all our guests are valued throughout their stay with us.Best Regards, Colin Healy General Manager
Juan miguel
West Junior Suite
Stayed in Feb 2024
Couples
23 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Highly recommended as it was the perfect hotel stay! Their buffet is also worth it. And do get an in room massage service.
Response from Property: Dear Guest,Thank you for choosing to stay at the Mandarin Bay Resort & Spa at "The Heart of Boracay"We appreciate the shared feedback and as we currently transition forward we value and recognize all the shared comments, at the same time we work towards at all times ensuring all our guests are valued throughout their stay with us.Best Regards, Colin Healy General Manager
JoJo2609
West Grand Deluxe Poolview King
Stayed in Mar 2024
Family
66 review
1.7/5
Posted on Mar 24, 2024
is a new hotel but there is a bad smell inside the room from the toilet.
Response from Property: Dear Guest,Thank you for choosing to stay at the Mandarin Bay Resort & Spa at "The Heart of Boracay"We appreciate the shared feedback and as we currently transition forward we value and recognize all the shared comments, at the same time we work towards at all times ensuring all our guests are valued throughout their stay with us.Best Regards, Colin Healy General Manager