Ferra Hotel and Garden Suites

The hotel is near to everything. Service os 5 star. Well be come back again.

Very accommodating staff and nice please. We just extended our stay and they offered us a free upgrade. Thanks Ferra!

Arrived at hotel. Things seemed okay. Got welcome drink and all and decent check in vibes. The check in area is exposed to outdoor elements always so very muggy and warm in that area so it's actually uncomfortable. And then right outside the openly exposed area is the smoking area so people's smoke can end up in the lobby which is even more annoying. Location overall is about 5-10 minutes from a beach. They were painting and doing construction in the hallway and room across from us. Constant loud noises during the day ( I know you are supposed to be outside enjoying but sometimes late-nights happen) and there was no communication of this or offer to move to a different floor. It smelled very bad on that floor so no peace and quiet. They didn't apologize for the inconvenience or even try to make it up in other ways. Booked a room that is advertised as sofa bed. The soda bed size is an actual joke - if you have a small child then sure maybe. Shower kind of floods due to poor drainage. Air con actually works well. Bed is soso. Safe works well. Complimentary water bottles. First night tried to go roof top bar and it was closed within "open time" had to ask them to go up and open it and serve us drinks. Not sure why but they often ask us to decide breakfast the night before which is annoying because choosing breakfast is usually a in the moment kind of thing. Breakfast was average. Pool didn't seem to be well maintained and cleaned so didn't take a dip in it. Cleaned room but forgot to leave some smaller towels that were included at check in. Continuing along the lines of poor communication. Was called the night before check out and asked what time are we checking out tomorrow and they didn't provide any context so I felt like "this seems kind of rude and pushy to ask us what time we are checking out." turns out we left early the next morning and from my understanding - they offer a packaged breakfast if you don't have time to eat at the restaurant so you can get it to go. So I was even more annoyed because if they said that at the beginning then it would actually make sense why they asked and I would have had a happy tummy in the morning. Long story short. Average hotel and rooms. Nothing memorable. Unfortunately the service and amenities and communication was severely lacking so this will be a one and done for me.

Breakfast is plated and not managed efficiently. There is a queue. Imagine waking up feeling hungry for breakfast and queue up to claim your plated food? Room doesn't have slippers - available upon request with a fee. But they will literally tell you that there's a fee because you got a discounted room like it's your fault for availing their "offered" promo. No flat iron and hair dryer in the room. There's a weird smell in the 4th floor hallway! Thanks for the welcome drinks an️yway!🤷🏻♀️

Excellent customer service. 👏👏👏

Good service nice hotel and very places