The Tides Hotel Boracay

The Tides Hotel Boracay Reviews

The Tides Hotel Boracay

D'Mall Station 2, Boracay Island, Balabag, Boracay Island, Aklan, 5608, PhilippinesView Hotel Details
The Tides Hotel Boracay
The Tides Hotel BoracayThe Tides Hotel BoracayThe Tides Hotel Boracay
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The Tides Hotel Boracay Guest Reviews

4.4/5
Very Good
40 review
Verified reviews
Location4.7
Amenities4.2
Service4.5
Cleanliness4.2
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All reviews(40)
Positive reviews(37)
Reviews with photos/video(16)
Awesome stay(19)
Great location(8)
Awesome rooms(7)
Great service(6)
Negative reviews(3)
Larry
Standard Two Double Room
Stayed in Jul 2024
Solo travelers
1 review
3.2/5
Posted on Jul 24, 2024
I love the room layout- the separate shower room & toilet. The problem is that in my particular room, the exhaust fans in both the CR & the shower were TOO NOISY. They need to be replaced. I also noticed many ants near the coffee area of the room. Perhaps a little pest control is needed? And the gym apparatus are so ANTIQUATED. The gym would have been a plus in any resort hotel. But, overall, it was a nice stay.
Response from Property: Dear Larry,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the room layout and found your stay pleasant overall. However, we regret the inconvenience caused by the noisy exhaust fans in the bathroom and shower room, as well as the presence of ants near the coffee area. Rest assured, we will address these issues promptly by replacing the faulty fans and implementing appropriate pest control measures. Additionally, we will look into upgrading the gym equipment to provide a more enjoyable experience for our guests. Your comments are valuable to us as they help us improve our services and ensure a comfortable stay for all our visitors. We hope to welcome you back soon and provide you with an even better experience.Best regards,JD Gangcuangco Operations Manager
Guest User
Premier Two Queen Room
Stayed in Apr 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on May 1, 2024
The room was spacious and clean. The location is very strategic, right at D Mall. The only problems were the services offered by the hotel. I went for body scrub with massage, and considering the price, i was expecting better. However, the lady masseuse was rushing and it was not enjoyable at all. Secondly the staff at the massage place kept on talking among themselves loudly, making me unable to relax. Lastly, laundry service was delayed for almost 3 hours, forcing me to pack my luggage over midnight.
Response from Property: Dear Valued Guest,Thank you for your feedback with us. We ae delighted to hear that you found the room spacious and clean, and that our location at D’mall was convenient for you. However, we are truly sorry to learn about your experience with the service provided by the spa and laundry during your stay. We will address this issue with our spa team to ensure that all guests receive the relaxing and attentive experience you deserve. Your feedback is invaluable to us as we strive to improve our services and provide exceptional experiences for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,JD Gangcuangco Operations Manager The Tides Hotel
Guest User
Standard Queen Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Great place! We’re really enjoyed our stay in this hotel☺️ the location is 3-5minutes walk to the white sand beach.
Response from Property: Dear Guest,Thank you for sharing your wonderful feedback about your recent stay at The Tides Hotel in Boracay. We're thrilled to hear that you and your family enjoyed our hotel and appreciated our convenient location close to the white sand beach.We look forward to hosting you again soon!Warm regards,JD Gangcuangco Operations Manager
Guest User
Standard Queen Room
Stayed in Dec 2023
Couples
4 review
3.7/5
Posted on Dec 30, 2023
Shower switch was broken. We need to hold it constantly so we can get a decent shower or else water comes out of the faucet below. There was animal poop on the roofdevk bar which I almost stepped on. I pointed it out to the staff so they can clean it up but did not do so. It was still there when I left 5 mins later.
Response from Property: Hi! Thank you for choosing Tides Boracay! I'm truly sorry for the inconvenience you experienced during your stay. We take these issues seriously and have immediately addressed them with our team to ensure swift resolutions. Your feedback is crucial, and we'll work diligently to prevent such occurrences in the future. Thank you for bringing this to our attention.
Me-an
Deluxe Two Double Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Great for families. Location is within the d mall. Nice clean room and accommodating staff. It has the basic amenities - gym, pool, restaurant.
Response from Property: Dear Me-an,Thank you so much for the wonderful review of your recent stay with us! We're thrilled to hear that you and your family had a great experience. Our prime location within the D Mall is certainly a major draw for families looking to be close to shopping, dining, and entertainment. I'm glad our clean rooms and accommodating staff were able to make your stay comfortable and enjoyable. We strive to provide all the essential amenities like the gym, pool, and on-site restaurant to cater to the needs of our guests. We appreciate you taking the time to share your feedback, and we look forward to welcoming you back on your next Boracay vacation.Best regards,JD Gangcuangco Operations Manager
Guest User
Deluxe Two Double Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 28, 2024
Everything are perfect, the location, staff , service . That is why we always coming back to stay in this prestigious hotel.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback about your stay with us. It's fantastic to hear that you had an outstanding experience during your time with us. Your positive comments about the room's capacity, the friendly and helpful staff, particularly Jeson, the convenient location in the center of the island, and the rooftop pool with its affordable happy hour offerings are greatly appreciated.We are thrilled that you found our accommodations suitable for your needs and that our team members contributed to making your stay memorable. Your kind words motivate us to continue providing exceptional service and maintaining high standards for all our guests.We look forward to hosting you again in the future and providing you with another exceptional experience.Best regards,JD Gangcuangco Operations Manager
June Aldrin
Standard Two Double Room
Stayed in Mar 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Mar 21, 2024
The hotel is close to everything and accessible to nearby restaurants. Plated breakfast is superb. Nice officer at the restaurants
Response from Property: Dear June Aldrin,Thank you for sharing your positive feedback about your recent stay at The Tides Hotel in Boracay.We're delighted to hear that you enjoyed our convenient location, the plated breakfast, and the service provided by our restaurant staff.We look forward to welcoming you back soon!Warm regards,JD Gangcuangco Operations Manager
Jessica Siasoco
Standard Two Double Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 13, 2024
The location is good for us because its at the center. Friendly staff.
Response from Property: Dear Jessica,Thank you so much for taking the time to share your wonderful experience with us. We're thrilled to hear that our central location was convenient for you and that our friendly staff made a positive impact on your stay. We strive to provide exceptional service and a comfortable environment for all our guests, and it's great to know that we were able to meet your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future!Best regards,JD Gangcuangco Operations Manager
Darren Buquir
Standard Two Double Room
Stayed in Jul 2023
Business travelers
15 review
3.2/5
Posted on Jul 23, 2023
Hotel stall were all nice but you need to call to request for towels, they have to be proactive in giving towels daily. Toilet Flush is broken.
Response from Property: Dear Darren Buquir,Thank you for your feedback. We appreciate your compliments about our staff. We apologize for the inconvenience regarding the flush and we'll address these issues to ensure a better experience for our guests. We hope to welcome you back soon.Warm regards,JD Gangcuangco Operations Manager
JGuzon
Premier Two Queen Room
Stayed in Jan 2024
Couples
8 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The location is great, just in the middle of the popular area called D'Mall. Lots of good coffee shops and restaurants in the radius of 200 meters. The best thing is that you won't notice that you are in the middle of the busy street when you are inside the hote. The most popular white beach is just 500 meters away. The hotel is clean and the staff are very friendly.
Response from Property: Dear JGuzon,Thank you for your positive feedback about The Tides Hotel. We're glad you liked our location, cleanliness, and friendly staff. Hope to see you again soon!Best regards,JD Gangcuangco Operations Manager
Guest User
Standard Queen Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Nice room and the staff are very nice! ❤️
Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found your room to be nice and that our staff provided excellent service during your stay. sfWe appreciate your kind words and look forward to welcoming you back again in the future. Please let us know if there is anything else we can do to make your next visit even more memorable.Best regards,JD Gangcuangco Operations Manager
Rolf Gulickx
Deluxe Two Double Room
Stayed in Oct 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 2, 2024
really great place to stay, direct accessible to the mall, near the beach and near the shops. I booked already the same day when i came back from my first trip.
Response from Property: Hi Rolf, thank you for the wonderful feedback! We're thrilled to hear that you had an outstanding stay with us. It's fantastic to know that our location and amenities suited your needs so well. We're looking forward to welcoming you back on your next trip!
Ramon Juele
Premier Two Queen Room
Stayed in Jan 2023
Couples
21 review
3.7/5
Posted on Feb 14, 2023
Our room was swarming with mosquitoes when we checked in. The service was slow. the only good thing about this hotel is that its near to the beach and dmall.
Anonymous User
Deluxe Queen Room
Stayed in Nov 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jan 8, 2023
Very nice place thank you my parents enjoyed the place babalik daw sila next year and they will choose again this hotel. The staff are accommodating daw
Virgo
Deluxe Queen Room
Stayed in May 2023
Couples
1 review
4.5/5
Great
Posted on May 10, 2023
Staff are friendly never failed to greet us. We were upgraded to a bigger room because ac is not working it was hot but they fixed the problem staright away. It was just a little noisy because we were next to staff room and on top of our room is like a restaurant so we can hear the chairs moving.
Response from Property: Hi!Virgo, thank you for your review! We're glad our friendly staff could make your stay comfortable, and we apologize for the inconvenience with the AC and noise. Your feedback helps us improve, and we hope to welcome you back again!