Paradise Garden Resort Hotel & Convention Center Boracay powered by ASTON

Paradise Garden Resort Hotel & Convention Center Boracay powered by ASTON Reviews

Paradise Garden Resort Hotel & Convention Center Boracay powered by ASTON

Manggayad, Boracay Island, Manoc - Manoc, Boracay Island, Aklan, 5608, PhilippinesView Hotel Details
Paradise Garden Resort Hotel & Convention Center Boracay powered by ASTON
Paradise Garden Resort Hotel & Convention Center Boracay powered by ASTONParadise Garden Resort Hotel & Convention Center Boracay powered by ASTONParadise Garden Resort Hotel & Convention Center Boracay powered by ASTON
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Paradise Garden Resort Hotel & Convention Center Boracay powered by ASTON Guest Reviews

4.1/5
Very Good
289 review
Verified reviews
Location4.4
Amenities3.8
Service4.1
Cleanliness3.9
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All reviews(289)
Positive reviews(265)
Reviews with photos/video(126)
Delicious breakfast(42)
Great swimming pool(37)
Loved the beach(21)
Close to beach(19)
Delicious buffet(17)
Too many mosquitoes(16)
Has facilities for children(14)
Perfect for families(8)
Negative reviews(24)
BWBH
East Wing Deluxe Room
Stayed in Aug 2024
Couples
5 review
4.5/5
Great
Posted on Aug 16, 2024
A very Beautiful resort with 2 sizeable swimming pools, delicious breakfast, friendly staff and a short walk to the beach. Nearly perfect. I wish I was aware of the room layout because I really hated the fact that I open my curtain and there’s another apartment, yet it says garden view. If you want a better , more convenient room don’t book stay at the east wing, rather pay a little extra. It’s also not hotel style where you get a robe and slippers, however you do get a fully stacked fridge where the drinks are pricey. The staff was the best part of the hotel honestly , they helped with everything so nicely. Except the place where we booked the tours we were always delayed and the program wasn’t organized properly, so much that we had to do a tour on our final day and we even missed our flight due to a 15 minute activity that ran over 2 hours and a half hours. The transfer was smooth though
Response from Property: Dear Mr. BWBH,We would like to express our sincere gratitude for the detailed and insightful review you provided us with regarding your recent stay here in a #placelikeParadise 🧡🌴. We are truly grateful for your kind words, especially regarding the great service you received from our team members. We will be sure to share your feedback with our team, as they continuously inspire us to strive for excellence.Thank you once again for choosing our hotel for your stay. We look forward to welcoming you back soon.Sincerely,The Management
Carleo
South Wing Pool View Deluxe Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The hotel is located at staion 3 right at beach front. We had an early check-in at 12:30, which was great that we had rest early. Location - It is a beach front hotel at station 3. It's accessible to nearby restaurants, bar, and souvenir shops. Great location, which is not too crowded. Room - the room has a nice interior with a balcony. The bed is very comfortable with three pillows in each bed. It has a TV, refrigerator and mini bar. The bathroom is clean and spacious. It also has a bathtub.. Food - The food is great, we had our lunch in their restaurant nearby the pool however it's a bit pricey. The breakfast buffet has a good option from Filipino food choices and continental varieties. Overall , Paradise Garden boracay is highly recommended. Staff were all friendly and polite, and they were all helpful. The food was great , great service and the location was strategic. Definitely will come back again.
6/7
Response from Property: Dear Mr. Carleo,We would like to express our sincere gratitude for the detailed and insightful review you provided us with regarding your recent stay here in a #placelikeParadise 🧡🌴. We are truly grateful for your kind words, especially regarding the great service you received from our team members. We will be sure to share your feedback with our team, as they continuously inspire us to strive for excellence.Thank you once again for choosing our hotel for your stay. We look forward to welcoming you back soon.Sincerely,The Management
PJ Debandina
Superior Room
Stayed in Jul 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jul 23, 2024
So many pools to choose from. The staff are kind . The rooms are fully furnished and it's accessible to the beach. Highly recommended.
6/10
Response from Property: Dear Mr. Jaypee,Thank you for the positive review! We are delighted to know that you had such a great experience. We are especially pleased that you enjoyed the facilities that we offered.We strive to provide excellent customer service, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely,The Management
Lady L.
Superior Room
Stayed in Jul 2024
Family
1 review
4.7/5
Amazing
Posted on Jul 11, 2024
My kid had fun and she wants to go back. I, on the other hand enjoyed the buffet, so many selections to choose from. The staff are very welcoming and helpful. Thank you🥰
Response from Property: Dear Ms. Lady L.,Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. We look forward to seeing you again soon!Sincerely, The Management
Guest User
Superior Room
Stayed in Jul 2024
Couples
1 review
4.5/5
Great
Posted on Jul 8, 2024
Very nice location accessible,  the staff is friendly too our room are near in the pool and it’s near also going to the beach.
Response from Property: Dear Guest,Thank you for the positive review! We are delighted to know that you had such a great experience. We are especially pleased that you enjoyed the facilities that we offered.We strive to provide excellent customer service, so we are glad that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely,The Management
Rolando
West Wing Deluxe Room
Stayed in Jun 2024
Family
1 review
2.0/5
Posted on Jul 4, 2024
Place is old and dirty. The hotel is infected with termites. Termites poop will fall from the ceiling into your bed and if you don’t pay attention they will fall into your mouth while sleeping. They will ask For everyone’s ID including babies from 1 month old and up so they can charge you more per room, even tho I called a month before they assured me they the kids stay for free. They ask you 2500 pesos per room you book as a deposit and they will find a way to make sure you don’t get your money back, they give you one towel per room and if you ask for another towel they will charge you they don’t clean your room daily and if you ask for toilet paper they will Charge you. From desk are just alike a robot who try to find a way to make you pay more for the room you already pay and lack of basic customer service skill.
6/7
Response from Property: Dear Mr. Rolando,We appreciate you taking the time to share your feedback with us.We have taken note of all your concerns and have escalated the matter to the management for further action.We apologize for any inconvenience caused and sincerely hope that you will consider giving us another opportunity to serve you better in the future.Sincerely,The Management
Michael Samson
Courtyard Superior Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Resort is quite big with a lot of pools. Room is big and clean. Staff is very accommodating and breakfast buffet is very good. Beach front property and really value for money.
Response from Property: Dear Mr. Michael Samson,Thank you for letting us know that we met your expectations. We are dedicated to maintaining excellent amenities and services to ensure that you have the best experience possible.We can't wait to welcome you back for another memorable stay.Sincerely,The Management
Anonymous User
Superior Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 17, 2024
Nice and Clean Hotel, we have great experienced 💚
Response from Property: Dear Guest,Thank you for leaving us an excellent rate! We are glad that you had a wonderful stay with us in a #placelikeParadise 🧡🌴. We assure you that the exceptional service you received at the hotel will be shared with our team members. It will continue to inspire us to strive for excellence.See you on your next visit! Sincerely,The Management
Guest User
Courtyard Superior Room
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 16, 2024
Best Boracay Accomodation so far.... We enjoyed the trip and love the ambiance... hoping for another vacation with you...
Response from Property: Dear Guest,We are delighted to hear that you enjoyed your stay here at Paradise Garden Resort Hotel and Convention Boracay. We do our best to uphold our amenities and our services to the highest standard to serve you better. We'd love to have you back with us again. Bring your family and friends on your next visit here in a #placelikeParadise.Sincerely,The Management
Guest User
Courtyard Superior Room
Stayed in May 2024
Couples
1 review
3.7/5
Posted on Jul 10, 2024
The foods are good, the area is quite spacious. A not so long walk going to the beach.
Response from Property: Dear Guest,Thank you for letting us know that we met your expectations. We are dedicated to maintaining excellent amenities and services to ensure that you have the best experience possible.We can't wait to welcome you back for another memorable stay.Sincerely,The Management
Ok place
Courtyard Superior Room
Stayed in May 2024
Travel with friends
1 review
2.7/5
Posted on May 24, 2024
The hotel has some nice areas, Wi-Fi works decently, staff are friendly, breakfast is ok but very crowded. I booked the rooms from south wing annex, big mistake, tap and shower water smells bad, my friends stayed in the premier wing which they said there was no problem with the water. Rooms from south wing are very old. The difference in price is not much between south wing and premier room, I would definitely recommend stay in the premier room. Avoiding south wing annex I would definitely stay in the other sections of the hotel. They provide hotel transfer for PHP 2,000 (return) and the hotel requires a deposit in cash, you can use any currency that you have as deposit they don’t necessarily ask for Philippines pesos. You can leave a deposit in your credit card but the receptionist said it will take between one month to 45 days to return.
6/8
Response from Property: Dear Mr/Ms. Ok place,We would like to express our gratitude for taking the time to leave us a review. However, we are deeply sorry to hear about your unpleasant experience during your stay with us.We would like to assure you that we take the condition and services of our resort seriously. We have taken note of your complaints and have raised the issue with the management. We are committed to ensuring that such incidents do not happen again in the future, as we strive to provide our guests with an enjoyable and memorable vacation experience.We sincerely apologize for any inconvenience caused and hope that you will give us another chance to welcome you back in the future.Sincerely,The Management
Guest User
East Wing Deluxe Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 11, 2024
Suit for the family vacation! We enjoyed the daily breakfast buffet and the kids are happy with the swimming pool.. They also serve dinner buffet...
Response from Property: Dear Guest,Thank you for letting us know that we met your expectations. We are dedicated to maintaining excellent amenities and services to ensure that you have the best experience possible.We can't wait to welcome you back for another memorable stay.Sincerely,The Management
Maldithz
East Wing Deluxe Room
Stayed in May 2024
Couples
1 review
4.5/5
Great
Posted on May 9, 2024
We have a great Day here ! Highly recommended 😊 They have a lot of foods in Paradise garden Breakfast buffet 😊
Response from Property: Dear Ms Maldithz,Thank you for your thoughtful review and for recommending us! We are glad that we were able to exceed your expectations. We are dedicated to maintaining excellent amenities and services to ensure that you have the best experience possible. We look forward to seeing you again soon!Sincerely, The Management
romina
West Wing Deluxe Room
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on May 8, 2024
Great location, both accessible to the main road and white beachfront. Nature-type resort with lots of pools and with resto bar
Response from Property: Dear Ms. Romina,Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. We look forward to seeing you again soon!Sincerely, The Management
Guest User
Superior Room
Stayed in Apr 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on Apr 12, 2024
Good service. Nice pool. I stayed there mostly to do some diving, so the place was just right. Big breakfast with a lot of variety but nothing spectacular to write about. There is some construction going on but it did not affect me.
Response from Property: Dear Guest,We are glad to know that you had a fantastic stay here at Paradise Garden Resort Hotel and Convention Boracay.Our team always works hard to maintain high-quality amenities and services to ensure that you have the best possible experience. We look forward to your return for another memorable experience in a #PlacelikeParadise 🧡🌴Sincerely,The Management