Barangay Yapak, Yapak, Boracay Island, Aklan, 5608, PhilippinesView Hotel Details
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Shangri-La Boracay Guest Reviews
4.6/5
Great
114 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(114)
Positive reviews(107)
Reviews with photos/video(76)
Awesome stay(46)
Great service(45)
Classy environment(10)
Offers pick-up/drop-offs(10)
Great swimming pool(9)
Delicious breakfast(9)
Poor value for money(8)
Romantic sunset view(7)
Negative reviews(7)
Guest User
Premier Family Room with Seaview
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The place was fantastic, and the room service was great but for the service doctor it’s not included..!!
Ho Ching Ho
Deluxe King Room
Stayed in Jun 2024
Couples
25 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Was the best Shangri lah hotel Ive stayed at, the service was immaculate! All the hotel workers were extremely kind and nice to us.
Response from Property: Dear Ho Ching Ho,Thank you so much for your wonderful feedback! We are thrilled to hear that you had an immaculate experience at Shangri-La Hotel, Boracay. Your kind words about our service and staff are greatly appreciated and will be shared with our team.We are committed to providing exceptional service and creating memorable experiences for our guests, and it is always rewarding to know when we have succeeded.We look forward to welcoming you back for another fantastic stay.-Shangri-La Boracay Team
TRINH BAO
Deluxe King Room
Stayed in Jul 2024
Solo travelers
9 review
3.7/5
Posted on Jul 17, 2024
Best resort of Boracay Island, I had a great time at Shangri-La Boracay.
Response from Property: Dear TRINH BAO,Thank you for sharing your experience! We are glad to hear you had a great time at Shangri-La Boracay. We look forward to welcoming you back soon!-Shangri-La Boracay Team
Jinseok
Premier King Room with Seaview
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Everything’s great!! We’re really satisfied!!
Response from Property: Dear Jinseok, Warm greetings from Shangri-La Boracay! Thank you for taking the time to write us a review. We are pleased to learn that our colleagues, with their heart-warming hospitality and service, as well as our resort facilities, entertainment options and innovative cuisines, have made your stay memorable and provided you with a piece of heaven during your stay with us. Our colleagues in general will be as glad and encouraged as I am of your appreciation for their excellent service. We truly appreciate your loyalty and support, and we look forward to welcoming you back to our resort soon. Please feel free to contact me directly should you have any further feedback or require any additional assistance. Yours Sincerely, Hans Martin Gfrei General Manager Shangri-La Boracay
Guest User
Deluxe King Room
Stayed in Feb 2024
Family
11 review
5.0/5
Outstanding
Posted on Mar 29, 2024
Perfect place.
My last paradise.
Everything is perfect; foods, rooms, amenities, pools, beach, program, staff, weather, services and etc.
Love it love it love it
Response from Property: Dear Valued Guest,Thank you so much for your heartfelt review! We're thrilled to hear that you had such a perfect experience with us. It's wonderful to know that you enjoyed every aspect of your stay, from the food and rooms to the amenities, pools, beach, and our dedicated staff. Your kind words inspire us to continue providing exceptional service. We can't wait to welcome you back to your paradise soon!-Shangri-La Boracay Team
noya
Deluxe King Room
Stayed in Dec 2023
Couples
8 review
5.0/5
Outstanding
Posted on Dec 27, 2023
A dream place, paradise, there are two private beaches, 4 restaurants, pampering rooms, dream pools. The whole stay there felt like a dream.
6/16
Response from Property: Dear noya,Thank you for sharing your experience! It sounds like your stay at Shangri-La Boracay was truly exceptional. With two private beaches, four restaurants, luxurious rooms, and amazing pools, it must have been a paradise-like experience for you. We're delighted that you found your time with us so memorable and special. We hope to welcome you back soon for another wonderful stay!-Shangri-La Boracay Team
Hotelistic
Premier Family Room with Seaview
Stayed in Oct 2023
Travel with friends
21 review
4.7/5
Amazing
Posted on Oct 25, 2023
Nice environment and friendly staff. Though the price is relatively high as compared with other resorts, Shangri-La offers high quality of service. Would come back again.
6/9
Response from Property: Dear Hotelistic,Thank you for your feedback! We're delighted to hear that you enjoyed the nice environment and experienced friendly service from our staff at Shangri-La Boracay. We take pride in providing high-quality service to ensure our guests have a memorable stay.While we understand that our rates may be higher compared to other resorts, we're glad to know that you found the quality of service offered by Shangri-La to be worth it. Your intention to return is the best compliment we could receive, and we look forward to welcoming you back for another enjoyable stay in the future!-Shangri-La Boracay Team
Guest User
Deluxe King Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Amazing service and location!! Wonderful place, enjoyable, had fun, convenient for boat rides.
Response from Property: Dear Valued Guest,Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our service amazing and enjoyed our prime location. It's great to know that you had a wonderful time, found the place enjoyable, and appreciated the convenience for boat rides. We look forward to welcoming you back for more enjoyable moments in the future!-Shangri-La Boracay Team
Luis Baanante
Deluxe Room with Seaview
Stayed in Jun 2023
Couples
12 review
4.7/5
Amazing
Posted on Jun 3, 2023
Amazing hotel and views! Hotel maintenance is super good. You just have to have some luck with the weather as it can unpredictable change.
Response from Property: Dear Luis,Thank you for your amazing feedback! We're thrilled that you enjoyed our hotel and the spectacular views. Our team takes great pride in maintaining our facilities to the highest standards. We appreciate your understanding about the unpredictable weather and hope it didn't detract from your overall experience. We look forward to welcoming you back for another memorable stay!-Shangri-La Boracay Team
Guest User
One Bedroom Pool Villa
Stayed in May 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 5, 2023
The Shanghai-la Boracay was nothing short of amazing. The staff were very friendly, professional, and personable. The amenities were up to date and very nice! Robert and Nessar from the beach bar were so nice and made sure we were always taken care of! Melissa from the seafood restaurant was so kind and recommended many delicious dishes! The villa was definitely worth the extra money. It was very big and offered great amenities. The villa was spacious with different seating areas where you could enjoy the sun or relax in the shade! They warned us about “wild animals” but we didn’t experience any. The pool was very big and also offered seating to sun bathe while enjoying it. The ocean was very clean and crystal clear! The beach serving staff were great even when you didn’t ask for anything. They brought around cold towels and ice water. It was my friends birthday and they made many efforts to make sure she felt special on her day. This included cakes, decorations, birthday songs and so much more! Very nice! I would definitely stay here again if I visit Boracay.
Some negatives: while very very delicious, the food and drinks were a bit over priced. I expected to pay more for a 5 star resort however I still considered it to be a bit high. Also, I wish the villa cleaning services came sooner rather than later in the afternoon. Maybe have a time selection for cleaning times based on guest preferences. The last thing would be to offer a later checkout or waiting services/ offer if you have a later flight. The airport is very small and very close to the hotel. The jetty ride is only a few minutes and bus ride is even shorter. It would have been nice to not wait in an airport with no accommodations for less time. Besides that, my stay was so wonderful! Would 10/10 recommend this hotel to anyone!
6/7
Response from Property: Dear Valued Guest,Thank you so much for your detailed review! We're thrilled to hear that your stay at Shangri-La Boracay was nothing short of amazing. It's wonderful to know that you enjoyed the friendly and professional service from our staff, the up-to-date amenities, and the spacious villa accommodations. We're delighted that Robert, Nessar, and Melissa made your experience memorable with their attentive care and delicious recommendations.We appreciate your feedback regarding the pricing of food and drinks, as well as the villa cleaning timing and airport waiting services. Your suggestions are valuable to us, and we will certainly take them into consideration for future improvements. We're glad that overall, you had a wonderful stay and felt special during your friend's birthday celebration.We look forward to welcoming you back to Shangri-La Boracay.-Shangri-La Boracay Team
Shirley Medina
Deluxe King Room
Stayed in May 2023
Couples
3 review
4.7/5
Amazing
Posted on May 29, 2023
Superb. Can’t wait to go back with the kids. Hope next time the weather is good.
Response from Property: Dear Shirley,Thank you for your amazing feedback! We're thrilled to hear that you had a wonderful experience with us and are looking forward to returning with your kids. We hope for clear skies and perfect weather during your next visit! We can't wait to welcome you back for another enjoyable stay.-Shangri-La Boracay Team
Guest User
Premier Family Room with Seaview
Stayed in Mar 2023
Family
3 review
4.7/5
Amazing
Posted on Apr 10, 2023
One of the best hotels I’ve ever stayed at. If your budget allows, don’t hesitate to book. Boracay Shangri-la will be worth every penny you spend!
Response from Property: Dear Valued Guest,Thank you so much for your review! We're thrilled to hear that your stay at Boracay Shangri-La was one of the best you've experienced. It's fantastic to know that you found it worth every penny spent. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Boracay!-Shangri-La Boracay Team
Guest User
Premier King Room with Seaview
Stayed in Jan 2023
Couples
1 review
4.5/5
Great
Posted on Jan 28, 2023
Despite being at 98% occupancy, the resort didn’t overall feel too crowded which was nice. The rooms were spacious, clean with stunning views of the sea from the balcony. Perfect to have a sundowner on before heading for dinner! Whilst there, we ate at three restaurants on the result cart from casual to more fine dining. Solid but not outstanding. Would recommend for sure if we were to travel back to Boracay
Response from Property: Thank you for sharing your experience with us. We are delighted that you have enjoyed your stay with us and that the room was to your liking. We look forward to welcoming you back soon.-Shangri-La Boracay Team
JUNGWOO
Deluxe King Room
Stayed in Jul 2024
Couples
1 review
4.7/5
Amazing
Posted on Aug 4, 2024
it is a great hptel!!
Guest User
Deluxe King Room
Stayed in Nov 2022
Couples
1 review
4.7/5
Amazing
Posted on Nov 19, 2022
Cheerful and helpful staff, high quality of food but the renovation should be made on low peak which made a bit noisy.
Response from Property: Thank you for sharing your feedback with us. We are glad that you have enjoyed the food and the Shangri-La service. Also, apologies to any inconvenience that you may have experienced due to the on-going renovation during your stay. We look forward to welcoming you back soon!-Shangri-La Boracay Team