Lynn A
November 20, 2024
First 4 star hotel but was severely disappointed - having frequented 2 and 3 star hotels over the years, this was barely a 2 star - yes, they offer add ons for additional payment but when we came, broken toilet seat that constantly moves when you sit on it (did report it but never fixed), no 24 hour room service (apparently not the right time of year), air conditioning didn't work despite temps reaching 28 degrees, room decor was outdated, substandard with ripped wallpaper, broken bathroom shelf, broken toilet seat, curtains that let light in and a lovely smell of smoke coming through the ventilation from other rooms - not sure what others expect for 4 star but this wasn't it. Positives were the bed was comfy so no complaints there but not sure I'd pay what we did just for a comfy bed! Very disappointing.