Anonymous User
March 23, 2023
Dear Hilton Hotel Management:
I am writing to express my deep disappointment and disgust at the recent disrespectful attitude received at your hotel (Canopy by Hilton Boston Downtown). I was appalled by the behavior of your staff on the day I checked out, what can only be described as a clear case of racism.
On the day we checked out, we got a call from the front desk confirming that we would be checking out at 1pm, which we confirmed. However, at 12:55pm, two of your staff knocked on my door and broke into the room without our permission. I fully understand that the hotel has a check out policy, but as a consumer, I have paid for the service in full and should be treated with due respect. They just watched us pack and one of them even went to the bathroom and stood there! Bring us great discomfort and pain.
This behavior is not only disrespectful, it is unacceptable. As a guest, I expect to be treated with dignity and respect, regardless of my race or ethnicity. The actions of your staff were clearly motivated by racism and your staff considers it unacceptable to invade our privacy and treat us in this way.
I demand an immediate apology and appropriate action against those involved. Also, while this could certainly be a lack of professionalism on the part of the staff, their derogatory attitude leads me to believe it was racially motivated. If so, I hope you will take the necessary steps to ensure that this ****** and unprofessional and disrespectful behavior does not happen again in the future.
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