Kelowna Hotels with Free Breakfast

The hotel was extremely busy, as it was a holiday weekend. The state of the hotel definitely showed an increase in volume and turnover. Our room, the entranceway, and the bathroom floor had white marks all over it. At first, it looked like a child walked into paint and then ran in and out of the room. However, with the smallest of elbow grease, I was able to remove most of the marks from the bathroom. In doing so, it looked more like dried oatmeal, but I couldn't be sure. My point is that it was impossible not to notice this mess and that someone made a conscious decision to leave it in this manner. They did this, knowing that it was a long weekend and that guests would be paying in some cases double what they normally would pay. At these prices, with taxes,fees, etc, we were over a grand for 2 nights. At these prices, you do expect the rooms to be in pristine condition. We had spoken to a staff member delivering towels to a nèar by room. He informed us that he would speak to his supervisor and that someone would be up shortly. At this point, it was late and we were at the end of a solid week of moving. We needed sleep more than anything. To the best of our knowledge, no one tried to reach us in regard to this issue. This is a beautiful hotel. However, more needs to be done to keep it that way.

Very clean and tidy hotel. It happened that I encountered a pedestrian street holiday and couldn't open to the main entrance of the hotel, and I couldn't find the parking lot entrance. The front desk of the phone was very attentive and found someone to pick it up. Very good service.

Very clean! Better than Marriott! The service response time was also very good! Faster than the 3,000 euro per night Canoe Hotel! The bar on the first floor had hot water, which we used to make instant noodles. Parking costs extra, but it's only 8 euros. Full marks!

The front desk staff were excellent. Everyone was friendly and kind, and had a very clean appearance ✨️ It's also super close to downtown, so I highly recommend it!!

We had late check-in due to our flight coming in late. The girl at the front counter was very kind and helpful. We appreciated being able to get up in the morning and have great choices for breakfast! We've stayed here before, and we'll definitely stay here again!

Our suite had a living room and two bedrooms, with three TVs in total. Each room had a queen-size bed and a sink, so there was no scrambling to wash your face or brush your teeth when you were in a group. It was very user-friendly. The living room also had a queen-size sofa bed, which was perfect for our three adults and two children. The living room also had a refrigerator and stove.

Excellent hotel, very clean, and comfortable. Staff was excellent, respectful and very helpful. Great hotel for families highly recommended

Very good, because I participated in the event, a friend recommended the hotel to stay. The overall environment of the stay is very good, and the price booked on Ctrip is also better. Communication with hotel staff is also very smooth.

Hotel is newer so feels fresh and clean. Our room and bedding had a bit of a stale smell, I asked to have the pillows swapped after the first night as I immediately noticed the “greasy” smell when I went to bed. Although they exchanged the pillows, the second set was no better so I sprayed them with some aromatherapy I happened to have on hand. Overall nice hotel, front desk staff could be more friendly and professional, but not a big problem.

Our stay was generally okay—clean room and expected service—but nothing particularly memorable. One issue stood out: we were asked to stop using the pool at around 9:30 AM because we were told it only opens at 10. We respected that, but just minutes later, another guest used the pool at 9:37 AM, followed by a family with two kids before 10 as well. It felt inconsistent and a bit unfair. A clear and consistently enforced policy would’ve avoided the confusion and frustration. This small incident left us with mixed feelings about the stay.