Wuhan Hotels with Free Breakfast

Let's start with the positives: convenient transportation and a room with a panoramic river view as booked! Now for the negatives: on the night of the Mid-Autumn Festival, the air conditioner vent was leaking. The complimentary fruit platter offered as an apology felt very insincere. There should have been a greeting for the Mid-Autumn Festival as a gesture of human care! On both the 25th and 26th, getting up at 9 AM, I encountered housekeepers vacuuming the carpets while I was using the elevator. I told her that it should be vacuumed with a proper vacuum cleaner, otherwise, dust would just keep flying around in the enclosed space! She ignored me, probably thinking I was being difficult. So, while the view is great, the other services and hygiene are just so-so!!!

During my stay, I especially want to thank Danna, a hotel staff member, for her thoughtful service and professional demeanor. From check-in to check-out, she was consistently patient, meticulous, warm, and attentive. She promptly responded to inquiries and needs, handling them appropriately. She was diligent, responsible, and communicated with politeness and grace. She not only focused on service efficiency but also fully considered guests' feelings and privacy, making us feel incredibly secure and comfortable. The entire stay was made even smoother and more enjoyable by her dedicated service. Her professionalism and service awareness were truly outstanding. She was a wonderfully comforting presence that significantly enhanced this trip. Highly recommended, and I look forward to seeing her again next time.

Since we arrived in Wuhan late, the front desk staff, Xiao Shang, helped us communicate and upgraded us to a huge, super comfortable room with a balcony for an additional charge. It was really pleasant to wake up in the morning and enjoy the breeze on the balcony. The hotel's location is also excellent, making it convenient to get everywhere.

The location is fantastic, super convenient for getting around with the subway nearby. The room was clean and tidy, and the bedding was so soft I slept incredibly well. The front desk staff were warm and attentive, and the breakfast had a great variety. It's my top choice for business trips, and I'll definitely stay here again next time I'm in Wuhan.

As a loyal customer of Ascott Group, I've stayed at numerous Ascott and Somerset properties in various cities, and this one in Wuhan truly ranks among the best. It surpasses many 5-star Ascott hotels in other cities in terms of facilities, service, and overall quality. Although the breakfast was a bit simple, it was clean, and some 5-star hotels offer equally simple breakfasts. So, you're getting a 5-star experience for a 4-star price. I'll definitely stay here again next time I visit Wuhan. The best part is having a huge mall downstairs with a Yonghui supermarket – it's incredibly convenient! Plus, my two-bedroom deluxe apartment faced a quiet residential area, which is perfect for someone like me who's a very light sleeper. I really have to praise them. Before check-in, they even asked about my preferences beyond what was in my booking, which is a level of service I haven't seen in many 5-star hotels. And the free parking in the mall? That really highlights the absurdity of paying over a hundred RMB for overnight parking at a certain 5-star hotel in Beijing – truly, no comparison, no harm! I can't even list all the good points, hahaha!

This hotel is extremely convenient, being very close to the airport, which made our travel much easier. At the beginning of our stay there were a few issues and we had to change rooms twice, but the customer service was excellent throughout. The staff were patient, responsive, and genuinely helpful in resolving everything quickly. The amenities were a big plus the gym was well-equipped, and the free laundry service was very convenient. Breakfast was also a highlight, with a very good buffet offering plenty of options. Overall, despite the initial hiccups, the great service and facilities made this a very comfortable and enjoyable stay. Would happily stay again.

The river view is beautiful, and the location is great, very close to Lihuangpi Road and the riverside, so you can just stroll downstairs. However, there's no subway nearby. The hotel doesn't offer twin rooms with a direct river view. On each floor, there are only two 180-degree direct river view rooms. Although they are back-to-back, their doors are at opposite ends of the hallway. If a family books two 180-degree rooms, it's quite a hassle to meet up, as you have to walk a long way around. Your only option would be to pay extra to upgrade to a 270-degree river view room. There's only a single armchair by the window, and no small coffee table. When enjoying the river view from the window, there's nowhere to put your drink – you have to put it on the windowsill... If there are two of you, you'd have to drag the bench from the end of the bed over? The ergonomic chair was incredibly uncomfortable, and I found a layer of dust in the middle while trying to figure out how to adjust it. Both the ergonomic chair and the single armchair felt dirty. Perhaps it was peak season, but there were no perks or complimentary items. The 105 yuan 'Summer Enjoyment' voucher was also pretty useless, as it could only be applied to certain double set menus priced at 299 or 399, for example.

I had a really unpleasant experience at this hotel, largely due to their faulty UnionPay system. On the first day of Chinese New Year, during check-in, I was incorrectly charged – something that has never happened in all my years of staying at hotels. It took two full days to resolve, and throughout the process, the staff repeatedly blamed UnionPay, denying any hotel responsibility. The compensation they offered was a fruit platter, which I promptly refused. In the family room I stayed in, there were several noticeable dents on the floor near the bathroom entrance. I don't understand why they weren't repaired; instead, they were simply covered with a carpet. It was quite startling if you weren't expecting to step into one. Additionally, the bathroom lacked an exhaust fan, so any odors after using the toilet would spread throughout the entire room. Thankfully, there was a window I could open to air it out. Regarding the air conditioning, it was incredibly noisy and very slow to heat up. On the first day of my stay (Chinese New Year), the room was a chilly 22 degrees. Even after setting it to 26 degrees, it didn't reach that temperature until my check-out on the fifth day. The hotel's ground-level parking lot is tiny and often full. The underground parking spaces are also very small and difficult to navigate. Unfortunately, our MPV got scratched in the dimly lit underground lot at night. As for breakfast, for the first two days of our stay, I assume there were fewer guests, so the breakfast offerings were quite perfunctory. It only improved when more guests arrived in the following days. Overall, it was a very unsatisfactory stay!

The pillow height was just right, perfectly filling the space around my neck, making side sleeping incredibly comfortable. The desk by the window was polished to a brilliant shine, with not a speck of dust visible when the light hit it. The front desk staff handled everything efficiently; the check-in process was smooth and quick. When checking out, I felt completely refreshed.

From the online pictures, the hotel and its premises looked dated. However, the warm ambience with soft lightning, spacious walkways and pastel decorations made us look forward to returning back to the hotel everyday. You can't fault the location of the hotel - there are 2 entrances to ensure easy access to where ever you want to go. One entrance gives immediate access to pickups and dropoffs, Jiqing street, not mentioned endless restaurants, shops and street peddles lining up on both sides of the streets. The other entrance gives immediate access to the bustling pedestrian streets, McDonald's, KFC, and other countless eating and shopping options, including souvenir shops, so you could easily grab something before you depart. A mall links to the hotel as well. You could also see a group of seemingly retirees dancing outside every morning. You could also opt for food and parcel delivery and then hotel's trusty robot will deliver to your room, if not, the front door desk will assist to store for you till you collect. The room we stayed was huge and the hotel service staff was very helpful. Many items at the breakfast buffet provided by an external vendor (so we were told) was cold when we went at 7am, such as the dim sum items like the bao and dumplings, and the cooked food like fried noodles. Many of the diners were complaining amongst ourselves. However, the staff there said the food is cooked anyway, so we could still eat them. When I reflected to the front desk, we were given some other breakfast options to make up for our bad experience. A male staff even gave us some toys and souvenirs that made us smile. It is not about getting freebies. I like that the various hotel staff at the front desk cared about guest experience and tried their best within their capacity to show that they want guests to feel happy staying at the hotel. Strong hotel support is really very important to travellers because our itinerary begins and ends with the hotel. So kudos to all the hotel staff who attended to us during our stay. Usually we won't return to the same hotel so as to try other options. But I think we will return to Dorset the next time we visit Wuhan again.