Featured facilities: Laundry service (on-site), Restaurant
Great
13 reviews
9.0/10
1 night
From DKK 432
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9.5/10
Amazing
GGuest UserWe had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com.
After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me.
After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com.
Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking!
Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE!
I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!
ВВиталийАA luxurious hotel! Freshly renovated and furnished! The hotel smells amazing! The bed linens are amazing, and there's a pillow menu. The beach is gorgeous with white sand, but the water is refreshing. Amazing breakfasts and dinners at the restaurant. The tiramisu is better than in the dessert's homeland. I needed a thermometer, and a hotel medic came to the rescue and gave me a quick checkup. Thank you for your concern!
GGuest UserGood value hotel in Jordan
I have stayed in 5 hotels during 11 days of trip in Jordan. This is the best one !⭐️⭐️⭐️⭐️⭐️
All of the staffs are so friendly and nice. The restaurant staff is helpful and considerate . On the second day morning, she remembered my breakfast preference 😨, even the details.
There’s an Italian restaurant right near the hotel. You can enjoy discount yet there were cakes,drinks and shisha.
The room is so comfortable and new. I love the design. The night view is so lovely and magnificent. The amenity are good , it’s way better than Movenpick hotel. This hotel offers Dead Sea products for the guests. You can have free drinks from the fridge as well.
GGuest UserThis hotel under major renovation, the room is outdated, not clean for sure, I checked in and I was super tired after 12 hours of flight all the sudden falling asleep right away when I wake up to use the bathroom I find out it’s full of urine and the shower full of see sand, I called the room service at 3 morning and I asked them to clean it especially I wasn’t able to use the bathroom, I had to clean it my self, since they ignored me, the breakfast was great has a lot of different selection, over all I give it 4out of 10 I can’t believe it has the intercontinental franchise.
KKbitygWe had a wonderful stay at Hotel Alena in Aqaba. From the moment we arrived, the staff was incredibly kind and helpful. They allowed us to check in early and even upgraded us to a more spacious room, which was a lovely surprise!
The hotel’s location is perfect—everything is within walking distance, including restaurants, shops, and the city’s main attractions. The cleanliness, comfort, and exceptional service made our stay truly enjoyable. We highly recommend this hotel and will definitely stay here again on our next visit to Aqaba!
GGuest UserEverything was fine, but I faced a problem with the lack of availability. For example, I contacted the receptionist in the morning and asked for the room to be cleaned and for my shoes to be changed (the room was cleaned, but the shoes were not provided). In the evening, I asked for the shoes to be provided, and the receptionist replied, ”Immediately,” but my request was not met.
GGuest UserBeautiful hotel close to the city center but there is not much to do there.
The hotel is a haven of peace where you are cut off from the world, you dress as you wish which is not necessarily the case outside.
The private beach is small, too bad we can't access the other hotels (walls delimit the hotels)
Small swimming area due to all boats passing nearby.
For a 5* the curtains with holes are average.
Otherwise everything else is great.
The breakfast buffet is huge and varied. The restaurants, on the other hand, are expensive and not great compared to the quality in the city center. They should have created a self-catering restaurant like in the morning.
MMoathThe hotel is beautiful and huge, but the swimming pools are very small and not enjoyable, and the sea beach is very small. The staff are wonderful and helpful
IIULIIA MILLERThe hotel is within walking distance of the beach. There's a large parking lot nearby, and a currency exchange and many shops on the ground floor. The bed was clean, although there were some small stains. The walls near the room entrance were dirty. Breakfast wasn't very diverse, but it was on the top floor with a beautiful sea view. We stayed for two nights; housekeeping was offered daily, but we declined, only taking the water. There's a mosque nearby, so you'll hear the morning calls – something to keep in mind if you're a light sleeper. We accidentally broke a mug and reported it to reception, but they didn't charge us a fine.
GGuest UserThe Bedouin Garden Village is about 15 minutes drive from Aqaba, close to the Berenice Beach Club. The sea and beach are only 150 meters away. In the nearest area you will find a few more Guesthouses with restaurants and a restaurant/a bathroom on the beach. The beach itself has free sunscreens.
The staff is very friendly and the atmosphere in the Garden Village is very quiet and relaxed. The atmosphere offers many shaded places that invite to stay and relax in the shadow, but partly you could wash or clean the bedouin seats. It was not dirty, but also not 100% clean.
The Bedouin Garden Village is a diving school with friendly, fun, but also competent staff and good equipment. The diving courses were very relaxed and yet interesting, even for experienced dives.
The breakfast was unfortunately relatively simple: there were fladbread, fresh cheeses (however they were long in the heat), marmelade and a table with hummus, eggs, beans, some fruit and some vegetables. It was still sad. The lunch and evening card is not too extensive: there is a lot of frozen (fish, hamburger, calamari), a few salads and a few chicken courts. We can't get sad, it doesn't taste badly, but not particularly ”wow” - given the distant location, the choice of restaurants on the ground is limited.
The rooms were simple but still functionally furnished with air conditioning and refrigerator.
All in all a great accommodation to turn off for a few days in a quiet environment.
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What is the average room rate at Breakfast hotel in Aqaba?
The average price for hotels in Breakfast in Aqaba is DKK 1,022 on weekdays and DKK 1,032 on weekends (Friday to Saturday).
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