Djerba Hotels with Free Breakfast

Points to improve : - First impression when you arrive in the entrance hall: feeling of being oppressed. Piles of suitcases in the hall. Small hall vs. large number of customers - Deplorable reception at reception ＞ Brief and rapid indication of the operation of the hotel (catering hours, bars, etc.) - Once in the room, no leaflet available concerning the operation of the hotel ＞ we had to ask reception to find out that we had to download a TUI application - Very few power outlets in the room - Surprise to receive a hot chocolate in a water glass. - Does not clear the table at the restaurant level ＞ poor service - Access to the main restaurant from inside the building is via a descent of 18 steps, which is not suitable for people with reduced mobility. - The main restaurant is configured with tables very close to each other ＞ Feeling of oppression and being at the table with these table neighbors. - Crossing the corridors to reach the rooms, the spa is quite long ＞ Only one elevator - A customer clearly attacked me while I was online. Good points : - Has an iron in the room - Spacious room with beautiful sea view - Free slippers - Diversity of food at the restaurant In conclusion : - customer service needs to be reviewed. We made the decision to leave the hotel as soon as we arrived vs accessing the restaurant. Communication with reception and sales was very complicated. After a multitude of requests, we ended up closing our initial file early. - We are far from a 5 star / palace! Isn’t the primary concern of this type of status not customer satisfaction?

The hospitality left to desire, when we arrived, the care was not the right. The first answer was to inform us that it would be 50 dinars a day we contested, and finally we were given a refrigerator of an unimaginable dirt. The household was made in the room the problem was that the bathroom had many traces of mosquitoes, in fact the whole room lacked refreshment. The kitchen was good and varied without any contend and the charming staff.

Tout d abord la réservation faite chez trip.com ne correspond pas du tout à ce que j ai reserver. Chambres 2 lits King zize ou 4 lits. Personne handicapés devait dormir dans 1 lit séparément, hors ce que vous avez demandé à l hotel, c est chez expédia je l ai vu devant mes yeux à l hotel sur bon de commande 1 Chambres double ×2.donc si j avais réservé cela j aurais payer 70 euros×2 puisque deux réservation et le lit supplémentaire n est jamais arrivé du à votre commande à l hotel. Très mécontentement de votre site. Je ne le recommande à personne