Popular Brendale 4-star Hotels

Beautiful hotel and easy check in process. The lady who checked us in was so welcoming and friendly. Disappointing the hotel does not have its own private cafe, or in house restaurant... one has to walk up the road and cross the street to get to those completely separate and public facilities. The room was not clean... specifically, the very dark carpets had been vacuumed, but there was visible dust and debris on the skirting boards and around all edges of the carpets. Otherwise the rooms were nice, however the view out over the expansive Woolworths roof top was ugly beyond words. No dining table or even chairs in the room, which rendered any hope of room service, quite pointless. Parking was easy. Price was reasonable. The swimming pool looked like a sad after thought, squeezed into a corner, right beside the driveway into the hotel car park. The primary reason I've rated the hotel low on average, is because I am most unhappy that the $100 hold placed (no charges incurred against it) on my credit card, that I was assured would be released in full at checkout (which was Sunday 9/10/22), is still, three business days on, being held by the hotel. I emailed hotel reception about this Tuesday and was assured it had been done. Today (Wednesday 12/10/22) I am still waiting. I emailed the hotel again and asked for a receipt showing the release had been made and note it is dated 11/10/22, confirming they only released it 3 days after check out and upon my making contact to raise it with them. $100 is a significant sum to not be able to access in my account and furthermore shows this hotel cannot be trusted with guest credit cards. I don't doubt there was every chance the hotel would not have released the hold and only did so when I emailed them about it. My advice to potential guests is to give them a $100 cash hold, so you get it back immediately, or if giving them you credit card, ensure you check you statement to confirm holds are released back to your account. The hotel does not have a right to these funds and they must make it a priority to respect guests and honour their trust and release funds immediately on check out. I've now had to lodge a dispue with my bank to get this sum released.