Guest User
August 26, 2024
My partner and I have stayed at the Harbour Hotel Bristol several times, experiencing varying room qualities. Initially, we had some issues with our stay, specifically with Room 101, which had an unpleasant odor. However, the hotel management, particularly Johanna, the Operations Manager, handled the situation exceptionally well. Johanna reached out to address our concerns and offered us a discounted stay with a complimentary upgrade to a Corner Suite for our next visit. We decided to return on May 26th to celebrate my birthday, and our experience was fantastic. The Corner Suite was luxurious, featuring a beautiful freestanding bath that added a touch of elegance. We had a wonderful time and enjoyed a delightful breakfast the following morning. Johanna’s efforts in ensuring our stay was special were much appreciated, and the hospitality we received made a significant positive impact. I look forward to returning to the Harbour Hotel Bristol and am happy to update my review based on this recent experience. Thank you for turning our stay around and making my birthday celebration memorable.