Broadbeach Spa Hotels

After booking a room for 1 night initially, we made a booking for an additional night both via Expedia. The recent reviews on here had me worried as they were much more positive when I made and paid for the booking. Parking - currently free but the hotel provide no detailed instructions on booking etc so I can see why people get frustrated. Thankfully a review on here gave us some tips to make our arrival smooth. I would recommend parking in tower 1 on levels 3, 3M or 4. These floors provide direct lift access to the hotel. Look for gold lifts - these indicate your attached to the hotel. Check in - the girl checking us on (Sara I think) was nice but the hotels booking system didn’t link that there were 2 separate bookings for the same person. The hotel didn’t offer us the lower standard room for the 2 nights so that we didn’t have to move. We opted to pay an additional $60 to stay in the better room for the 2 nights. Pool - is as nice as the photos although some of the cabana cushions are filthy. It is mildly heated and there were no towels, only the ones provided in your room. After house keeping we had 2 taken and only 1 replaced which made it hard to use the pool again. Food - we used Uber eats one night and ate at Harvest Buffet in the ****** on the other. The Harvest Buffet was good. We didn’t eat breakfasts at the hotel. Room - the lounge needs to go, there is no room for it and an additional luggage rack would be more practical as storage is lacking. The room would benefit from a spare pillow and blanket like nearly every other hotel we have stayed in. There are no robes or slippers provided. Gym - the gym was ok however the cable machine was broken, there were no kettlebells or spin bike. Access is via the ****** and in to another lift. Check out - we didn’t bother returning to reception, at 8am we were woken by a drill in the adjoining room/wall to us. Very unpleasant when you have an 11am check out. If we were told about the short maintenance work we wouldn’t have minded but we expect more of a hotel that is part of the Star. Would we stay again? No, it’s not the level we have come to expect as guests of the Star in Sydney.

I wanted to provide some feedback regarding my recent stay and the experience I had with your trip service desk. Overall, I had a positive experience, although there were a few minor hiccups along the way. However, I must commend your team for their prompt and efficient resolution of these issues. The trip service desk demonstrated world-class customer service. The representatives patiently and politely listened to my frustrations and concerns, and they were dedicated to finding a satisfactory resolution that would benefit both the hotel and myself. I truly appreciate their efforts in going above and beyond to ensure my satisfaction. This level of service was truly brilliant, and I am more than happy to recommend Trip.com to anyone looking to book their next holiday, whether it be a hotel or a flight. I have experienced firsthand how Trip.com takes excellent care of their customers and their bookings. The dedication and commitment to customer satisfaction are truly commendable. Thank you once again for your outstanding service. I look forward to booking my future holidays with Trip.com and enjoying the same level of care and support.

The room is large in size and clean. The kitchen and laundry facilities are fully equipped. It is convenient to eat and buy nearby. There are no facial tissues and poor toiletries. The daily maintenance of the internal facilities is not good. There were false alarms during the day and night during the stay.

We spent one night here, and have to say it wasn't a 5 star experience by any streech of the imagination. Our room felt stuffy and the air-conditioning didn't help. The complimentary water was the smallest I've seen. 250 ml. My wife decided to have a bath and couldn't believe there was no bath toiletries, only a solitary round bar of soap. The shower had shampoo and conditioner dispensers in a locked bracket on the wall like the ones you find in an Ibis, or a Premier Inn over in Europe. We had a pre dinner drink in the lobby lounge and when we mentioned the complimentary drink that the receptionist informed us about, the bar tender said it was limited to house wine and tap beer. So much for the pre dinner brandy and soda. Breakfast the next morning was OK but after waiting half an hour for coffee, I approached the service area to be told I should be ordering it from the table. It arrived luke warm after another 10 minutes. The hotel is well positioned but isn't a 5 star hotel.

This is an okay place to stay. Could use a good scrub but friendly service and close to shops. Nice view and pool. Good price and facilities are acceptable

The hotel was very good. The room had a small kitchen and it was great. I think the hotel service is good. Good transportation.

I wanted to use it even if I go next time. Hotel facilities are substantial. The customer service attitude is very satisfactory. There were some good shops in the vicinity.

We phoned prior to find out parking options. They said no valet. We arrive and sure enough, there’s complimentary valet parking for guests. This was a pleasant surprise. The lady at reception was not especially helpful. We requested an early check-in during booking process. We arrived around 2 hours prior to normal check-in and were told our room wasn’t recently. We paid extra for breakfast, $100 meal credit and late check-out. The receptionist twice mentioned a $50 credit - not sure why? Our lunch meal at restaurant Nineteen was excellent. Fresh oyster journey, moreton bat bugs and dessert. An extensive wine list including by the glass. The infinity pool on level 19 looks amazing. Given more time, we would have used it for sure. We booked the stellar room. The room itself was spacious and luxurious. King bed. Separate living/dining room. Both with large TVs. Bath tub. Monsoon shower. Bath robes and slippers. Smart lighting and curtains. Large balcony with 180 degree view, albeit ocean view mostly obstructed by other buildings. Mid afternoon, we received a random knock on the door. It was the turn down service. We didn’t oblige. Reception had failed to mention this. We ordered room service for dinner. Uninspired menu. Burger and fries took around 45 mins. It was warm at best. And very over priced. There was some loud-ish dance music being played in the shared corridor, over the in-house audio speaker system. Poor choice. We could hear it while watching TV in bed. Fortunately, the next sound track improved around 2300h. Breakfast was pre-paid. We were handed a memu and told we could order what we wanted. Juice, tea or coffee and a main. We ordered crab omelette and some sides. We were unexpectedly charged extra for the sides. It wasn’t explained to us. Thankfully, check-out was simpler and smoother than check-in. Concierge and valet were on point. Overall, we enjoyed our stay, but for the price tag, don’t think it represents fair value - we’ll unlikely return.

The location of the hotel is very good ❤️It’s convenient to go anywhere, lazily chasing a show in the room, ordering a takeaway is also very fast; going out to the largest Pacific mall in the southern hemisphere and just a few steps away (across the road); the other side leads directly to the beach and the park and scenery Excellent; there are many restaurants and supermarkets in the surrounding area. It is very comfortable to live in... I will stay next time.

Located in Gold Coast (Broadbeach), Belle Maison Apartments is within a 15-minute walk of The Star Gold Coast and Gold Coast Convention and Exhibition Centre. This family-friendly aparthotel is 1.9 mi (3.1 km) from Cavill Avenue and 1.7 mi (2.8 km) from Surfers Paradise Beach.Dip into one of the 2 hot tubs or enjoy other recreational amenities including an outdoor tennis court and a sauna. This aparthotel also features complimentary wireless internet access, babysitting (surcharge), and tour/ticket assistance. Spending a day of fun is easy with the theme park shuttle (surcharge).Featured amenities include wired internet access (surcharge), dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.Make yourself at home in one of the 70 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided on request.