Broadbeach Spa Hotels

After booking a room for 1 night initially, we made a booking for an additional night both via Expedia. The recent reviews on here had me worried as they were much more positive when I made and paid for the booking. Parking - currently free but the hotel provide no detailed instructions on booking etc so I can see why people get frustrated. Thankfully a review on here gave us some tips to make our arrival smooth. I would recommend parking in tower 1 on levels 3, 3M or 4. These floors provide direct lift access to the hotel. Look for gold lifts - these indicate your attached to the hotel. Check in - the girl checking us on (Sara I think) was nice but the hotels booking system didn’t link that there were 2 separate bookings for the same person. The hotel didn’t offer us the lower standard room for the 2 nights so that we didn’t have to move. We opted to pay an additional $60 to stay in the better room for the 2 nights. Pool - is as nice as the photos although some of the cabana cushions are filthy. It is mildly heated and there were no towels, only the ones provided in your room. After house keeping we had 2 taken and only 1 replaced which made it hard to use the pool again. Food - we used Uber eats one night and ate at Harvest Buffet in the ****** on the other. The Harvest Buffet was good. We didn’t eat breakfasts at the hotel. Room - the lounge needs to go, there is no room for it and an additional luggage rack would be more practical as storage is lacking. The room would benefit from a spare pillow and blanket like nearly every other hotel we have stayed in. There are no robes or slippers provided. Gym - the gym was ok however the cable machine was broken, there were no kettlebells or spin bike. Access is via the ****** and in to another lift. Check out - we didn’t bother returning to reception, at 8am we were woken by a drill in the adjoining room/wall to us. Very unpleasant when you have an 11am check out. If we were told about the short maintenance work we wouldn’t have minded but we expect more of a hotel that is part of the Star. Would we stay again? No, it’s not the level we have come to expect as guests of the Star in Sydney.

The hotel room is clean and housekeeping services are good. The only issue is that the car park is not free. Take note if you do plan to go to the ****** to play, always take a ticket when you enter the car park and when any of your travel mates have earned 5 tier points in the ****** with the star club card, go claim the free car park and you can save on paying for it. You can rent a car and go places like Yatala Pies and eat great pies.

The room is large in size and clean. The kitchen and laundry facilities are fully equipped. It is convenient to eat and buy nearby. There are no facial tissues and poor toiletries. The daily maintenance of the internal facilities is not good. There were false alarms during the day and night during the stay.

Stayed here for 5 nights as attending an event at the Convention centre across the road. Very central hotel and only 5 minutes to convention centre. Plenty of restaurants nearby. Breakfast was excellent with attentive staff and good food. Bar on ground floor also good. Balcony was nice but exterior light not working. Overall a great stay and they credited my points as an accor platnimum member.

Was okay smelt Abit

Super nice hotel room, large, except the floor is short, others are very good, offshore, see the sea, the room is particularly comfortable and large, the sea view is first class, there is a Chinese restaurant, supermarket nearby, eat back to the hotel fried lamb, did not understand Taxi, also called the waiter of the Chinese restaurant to help call the car, there is also a warm feeling abroad.

We stayed a couple of days in Bel Air on Broadbeach and enjoyed it very much. Our two-level apartment was located on the 17th floor of the east tower which had a spectacular ocean view. The apartment was pretty new and was very nicely furnished. The furniture, kitchen and bathrooms had a high-quality standard. Washing machine, wifi etc, everything worked well. Bel Air on Broadbeach also provides a great pool area, a nice little café, parking possibilities and a reception with a very friendly team. If you are looking for great accommodation at Broadbeach we definitely can recommend Bel Air.

I wanted to use it even if I go next time. Hotel facilities are substantial. The customer service attitude is very satisfactory. There were some good shops in the vicinity.

We phoned prior to find out parking options. They said no valet. We arrive and sure enough, there’s complimentary valet parking for guests. This was a pleasant surprise. The lady at reception was not especially helpful. We requested an early check-in during booking process. We arrived around 2 hours prior to normal check-in and were told our room wasn’t recently. We paid extra for breakfast, $100 meal credit and late check-out. The receptionist twice mentioned a $50 credit - not sure why? Our lunch meal at restaurant Nineteen was excellent. Fresh oyster journey, moreton bat bugs and dessert. An extensive wine list including by the glass. The infinity pool on level 19 looks amazing. Given more time, we would have used it for sure. We booked the stellar room. The room itself was spacious and luxurious. King bed. Separate living/dining room. Both with large TVs. Bath tub. Monsoon shower. Bath robes and slippers. Smart lighting and curtains. Large balcony with 180 degree view, albeit ocean view mostly obstructed by other buildings. Mid afternoon, we received a random knock on the door. It was the turn down service. We didn’t oblige. Reception had failed to mention this. We ordered room service for dinner. Uninspired menu. Burger and fries took around 45 mins. It was warm at best. And very over priced. There was some loud-ish dance music being played in the shared corridor, over the in-house audio speaker system. Poor choice. We could hear it while watching TV in bed. Fortunately, the next sound track improved around 2300h. Breakfast was pre-paid. We were handed a memu and told we could order what we wanted. Juice, tea or coffee and a main. We ordered crab omelette and some sides. We were unexpectedly charged extra for the sides. It wasn’t explained to us. Thankfully, check-out was simpler and smoother than check-in. Concierge and valet were on point. Overall, we enjoyed our stay, but for the price tag, don’t think it represents fair value - we’ll unlikely return.

The location of the hotel is very good ❤️It’s convenient to go anywhere, lazily chasing a show in the room, ordering a takeaway is also very fast; going out to the largest Pacific mall in the southern hemisphere and just a few steps away (across the road); the other side leads directly to the beach and the park and scenery Excellent; there are many restaurants and supermarkets in the surrounding area. It is very comfortable to live in... I will stay next time.