Hotels near Kmart Broadbeach, Broadbeach Waters

After booking a room for 1 night initially, we made a booking for an additional night both via Expedia. The recent reviews on here had me worried as they were much more positive when I made and paid for the booking. Parking - currently free but the hotel provide no detailed instructions on booking etc so I can see why people get frustrated. Thankfully a review on here gave us some tips to make our arrival smooth. I would recommend parking in tower 1 on levels 3, 3M or 4. These floors provide direct lift access to the hotel. Look for gold lifts - these indicate your attached to the hotel. Check in - the girl checking us on (Sara I think) was nice but the hotels booking system didn’t link that there were 2 separate bookings for the same person. The hotel didn’t offer us the lower standard room for the 2 nights so that we didn’t have to move. We opted to pay an additional $60 to stay in the better room for the 2 nights. Pool - is as nice as the photos although some of the cabana cushions are filthy. It is mildly heated and there were no towels, only the ones provided in your room. After house keeping we had 2 taken and only 1 replaced which made it hard to use the pool again. Food - we used Uber eats one night and ate at Harvest Buffet in the ****** on the other. The Harvest Buffet was good. We didn’t eat breakfasts at the hotel. Room - the lounge needs to go, there is no room for it and an additional luggage rack would be more practical as storage is lacking. The room would benefit from a spare pillow and blanket like nearly every other hotel we have stayed in. There are no robes or slippers provided. Gym - the gym was ok however the cable machine was broken, there were no kettlebells or spin bike. Access is via the ****** and in to another lift. Check out - we didn’t bother returning to reception, at 8am we were woken by a drill in the adjoining room/wall to us. Very unpleasant when you have an 11am check out. If we were told about the short maintenance work we wouldn’t have minded but we expect more of a hotel that is part of the Star. Would we stay again? No, it’s not the level we have come to expect as guests of the Star in Sydney.

This is an okay place to stay. Could use a good scrub but friendly service and close to shops. Nice view and pool. Good price and facilities are acceptable

On our trip to Gold Coast we booked our accommodation with Meriton a studio apartment. Upon arrival and check in we got upgraded to a 1 bedroom apartment no charge, and couldn’t be happier , as their service was a friendly, fast, and professional. Our 1 bedroom apartment is amazing, featuring queen bed with t.v in room , spacious living area , kitchen, laundry and balcony with a beautiful view of the beach . The location convenience, being across the road from the ****** and pacific fair , and Goya cafe downstairs for a close by breakfast before heading on your day of adventure. We’ll most definitely be checking in to Meriton in near future.

Modern hotel in a great location with well-appointed rooms. We didn't book an ocean view apartment but still had a view from the balcony and main bedroom. Outdoor pool area was beautiful shame the weather was too cold for a swim, but we did use the heated indoor pool and sauna. Elevators are extremely fast. Staff helpful and efficient. The onsite parking was very convenient in this part of Surfers. Consider going for the buffet breakfast at Skypoint during your stay! Great food and amazing views.

I recently stayed and had a pleasant experience overall. The room was clean and well-maintained, with comfortable bedding and modern amenities. The staff were friendly and responsive to any requests I had, making my stay even more enjoyable. The location of the hotel was convenient, close to major attractions and public transportation. The check-in and check-out process was smooth and efficient.

Paradise island resort. Not vacuumed and really dirty around and behind furniture. 2 pots with tefal coming off, toxic. Kitchen CBS appear to have things just thrown in. No flannel unless you pay extra. No dish towel. Difficulty finding car park. Dw had cutlery left in, smelly, no powder to use. No bulbs work in lounge lamp. Sign to clean or get charged. Party of 7, drunk, disorderly, smoking and diving IN the pool. No answer from onsite mangement. Told desk following day and pretty much told there were no complaints. We know there were others complaining. Went on for hours. How do you complain when no management here and no answer on phone.Wish I'd checked the reviews before staying in this dirty room. Huge disappointment. The only benefits here are maybe a lovely pool and location. You could do a lot to tidy up the unit. I have photos of mess but can't upload them.

You get what you pay for and these days customer service is cheap. Staff don't know parking rules, no staff communications, payment was full cost that you apparently had to call another number just to get a $4. Discount. This was after informing them that Iam at the discounted price 4 times. Not worth my 2 cents. Or is it $4 now?

Good hotel for the location and price. A little tired on the inside but overall ideal for a night - handy bar / restaurant on the ground floor, although it closes a little early, and lovely view from the balcony too.

I stayed here for 6 nights and can go honestly say it was the best hotel I’ve stayed in for a long time. The reception staff were exceptionally friendly and helpful. My room was immaculate and everyday the room staff had a little teddy I had with me that my daughter gave me sitting on the bed between the pillows (it’s the little things like this that make a stay memorable and the guest feel welcome). I had dinner one night in the restaurant and again the 2 ladies working were so friendly and professional and the gnocchi was fabulously fresh and tasty. I I’ll be recommending the Elite to friends and family.

I sit and write this during a current stay far from impressed and wishing we had booked elsewhere! Whilst close to Seaworld itself it is otherwise completely off the beaten track and you need a car or to spend $$ on public transport (or to be content just staying at the resort for the duration of the stay). Other than the restaurants in the resort there are no other restaurants within east walking distance. An Uber to Broadbeach/Pacific Fair was $25 one way. There is a free shuttle to Pacific Fair bit for one of the scheduled departures it did not arrive today. The rooms are clean but basic and extremely noisy. Yes this is a family resort but I still think the noise is well beyond any other family resort I have stayed in of similar value. The bathrooms are dated despite being described in the ‘luxury escapes’ ad as stylish with pastel hues (pastel yes…stylish and/or modern definite no). There appears to be very little noise proofing between rooms. The ‘corridors’ are frequently adorned with used towels or used room service trays that the ‘bin chickens’ are having a go at and spreading the contents. Overall I would not recommend it for a stay.