Embassy Suites by Hilton Minneapolis North

Great Staff. Everyone was very helpful and happy!

Clean and breakfast was great

Very nice place to stay. I was disappointed when housekeeping was knocking at the door at 830 am to clean out room and check out was noon. One of our rooms were cleaned out and in garbage while we were at breakfast. They shouldn't touch the rooms until the room is checked out.

Breakfast was wonderful!!

The location was very easy to get to. Check in was very easy.Jason was very nice and answered all my questions at check in. The room was clean and tidy. Would stay here again for sure.

Couldn’t have more HORRIFIC things to say about this hotel. Key cards didn’t work multiple times, when you go to get a new one they don’t bother checking who you are to have any security whatsoever. Rooms are dingy and old looking. Shower head sprayed water all over the bathroom until we fixed it ourselves. Hallways kept at about 65 degrees to try to freeze you. Fire alarm went off during happy hour and they wouldn’t extend it despite the fact that everyone was standing outside. Then the real kicker, the gift for the wedding we were attending was stolen out of our room. They don’t have security cameras in the hallway to see what happened. Then tried to say we had too many keys (because they never worked for more than 12 hours). At first it seemed like they would help us, then the general manager called us liars and basically said she would help us out over her dead body. To make matters worse Hilton corporate is no better. Never stay at this hotel or ANY Hilton hotel. Worst experience of my life.

If I could give a negative rating, I would! Torn furniture, loose shower head, smell of **** in the hallways. The fire alarm went off a half hour before the end time for our free drink voucher, and the hotel bar wouldn't honor the ticket immediately afterwards since it was "after the end time". The worst part of our stay was that an item went missing from our room and the hotel staff handled it abysmally. We were there for a wedding and we had a gift bag which contained: an envelope with a card, almost $300 in cash, and a couple of small irreplaceable wooden boxes. We left it out on the counter next to our lunch box, and as we were leaving for the wedding, we noticed it was missing. Immediately reported it to the front desk who did an investigation and claimed there was nothing they could do because "they don't have cameras in the hallway" and there is "no proof that we ever had a gift bag in the room". How convenient. They checked their access records and tried to put the blame on us because we had more keycards than we started with. The reason it showed more keycards is because ours had stopped working, so we went to the front desk to get new ones, several times. We were only asked for our room number, and no other verification of who we are or what name the room is under. All the cards were either in our possession the entire time or at the front desk after being exchanged. The only other people who had access to our room was the housekeeping staff, who denied everything. The hotel claims they searched the housekeeper and that she has worked for them for 13 years - this doesn't prove anything. In the amount of time that passed between when the item went missing and the time we noticed it, whoever took it had plenty of time to hide the items or get them away from the hotel. The bag didn't just grow lets and walk out of the room. Tina the corporate manager I spoke to on the phone about this was extremely rude and dismissive and accused me of accusing her housekeeping staff of stealing it. I never once said they stole it - they could have taken it, or they could have left the door open while the housekeeper was cleaning and someone else could have walked in and taken it. In the end, since there is proof that their card is the only card that accessed our room, it comes down to the housekeeping/hotel's responsibility, whether it happened due to malicious intent or negligence. Jason the front desk manager was nice when dealing with us but this was simply a facade. He told us multiple times that he would follow up with us and never did. We had to call multiple times and pester him to get anything useful done. He opened up a ticket with corporate and said we'd hear back later in the week. We called corporate a few days later only to find out that the ticket was closed with no resolution. I guarantee you that if the roles were reversed and I had walked out with a towel or a microwave, they would be charging me an insane amount of money and probab

We were in town for a medical procedure for our granddaughter and needed a room with two bedrooms and common area. It was spacious, clean and well appointed. We stayed on premise for dinner the night of the procedure and it was excellent!

Booked room online and at check in was told the room was not available as the hotel was over booked. Had to search for another room 15 miles away to accommodate our family.