Hotels near Gruuthusemuseum, Bruges

We stayed at this lovely little hotel in the centre of Bruges to celebrate my wife's birthday. In the room was a Happy Birthday note and a small box of chocolates. A nice touch. Our room had a view of the Belfry Tower and the bed was very comfortable. The staff were delightful and always helpful. We had the small breakfast served in the Living Room which was exactly right for us. Thank you for making our two days stay very special.

Tidy pleasant place to stay . Breakfast is great , my only issue is the toilet room in our room is tiny . I’m not a big person and I had to open the door to pull up my underwear. The bed is huge and comfy . Great shower space but not private if sharing with a friend ( no door with window view of the bed ) Parking is perfect . T zand underground and the elevator brings you out in front of the hotel entrance if you exit pavilion D parking on level -3 All in all it’s a great location and the staff are very nice . I would stay again for sure .

We loved the Dukes Palace. We had no idea of its history but the palace structure, the layout and the large courtyard hinted at the opulent life of its former inhabitant, the Duchess of Burgundy who presided over the area in early history. It's a marvel what they had done in terms of creating beautiful rooms out of the palace space. The location was perfect, right on one of the main commercial streets in the old city center. They had elegant corridors, well-decorated spaces for informal lounging. The rooms were tastefully furnished. Breakfast was good, with an egg station. They brought coffee to you in nice porcelain containers. And interestingly, they had slabs of white, dark and milk chocolates that you could cut pieces of. This was pretty unique. All the staff were courteous and very accommodating. My wife complained of an unpleasant smell as we would come out of the hotel - but not sure what that was - cat's poop? The pillows were too large round and hard - my wife complained but they didn't have any other type.

Having stayed several times at the Dukes Palace, Bruges, and this being a sister hotel, I expected a similar standard. It's not. Reception staff cold, unfriendly and frankly, unhelpful. Booked a parking space, but one had not been reserved for me (there's only four parking spaces at the hotel - and one of those was being used by the hotel manager). Was told I would have to leave my car in a public car park. I did not want to do this for security reasons. Having visited Bruges around 20 times, I am fully aware that parking is extremely limited, hence the reason I booked the car park. They had no record of me booking the car park (booked through Hotels.com) and did not have any spaces available (if I had been the hotel manager, I would have offered to move my car for my guest - the fact that this didn't happen tells you everything). I took it upon myself to pop over to its sister hotel, the Dukes Palace, and explained my situation. The staff there were very helpful and said I could park my car in their car park. Why couldn't the receptionist at the Dukes Arches arrange that? Absolute zero customer service. Bar area, whilst very nicely appointed, completely lacked atmosphere, despite being quite busy. Breakfast service was good. Staff within the breakfast room were very helpful and friendly. Courtyard room lacked a courtyard view (please see photo). Bed was very comfy. I was concerned about the low water temperature in the bathroom (I'm familiar with legionella) and reported this to the reception staff. Met with a shrug of the shoulders! Be aware that with the ground floor courtyard rooms, there is a corridor off the car park to access these. The external door does not closely very well and with cars coming and going, the corridor fills with car exhaust fumes. Overall, very disappointed. I will be coming back to Bruges (fabulous place), but will never stay at this hotel again.

The only thing good about the hotel was the location. Every thing else was bad. This is NOT a hotel you should book if you are driving and will like to park your car. The hotel will tell you that there is a huge public parking right across but will not tell you that to get to the parking lot will take 15 minutes of driving though walking back is 5 minutes. Also there are no clear directions and the whole old town is mostly one way. Hotel is old and not well maintained. Color scheme is very dark and lights very gloomy. Paint on walls and even doors are in bad shape. Washroom need lot of upgrades. I would never again stay in this hotel in fact will stay away from NH hotel chain.

We regularly visit towns. In this case Brugge. This is a hotel found that is the value, appearance and authentic as no other. I will never even talk about the hospitality and the warmth that Hans and his wife have made us experience as guests. A room where nothing is missing. Extremely clean, air-conditioned, separate toilet and bathroom. The facility is realized with respect and sensitive love for the history of the building. I appoint the beautiful chairs, the bed with history to Italian Lucca. And with modern adjustments of this time. Regent shower, double glassing, LED TV and feature furniture. The extensive breakfast is served in the oldest part (14th century) of the hotel and not only by the countless breads, insecticides, fresh fruit but even without breakfast is an experience. In short, fantastic and we will certainly come here.. - Come back.

The location is average, the room itself is very nice, but one exception…the chairs in the room. They are not comfortable to sit on for longer than 30 minutes. I don’t understand why a hotel like this would pick such cheap and uncomfortable chairs.

You get what you pay for. We have just got back after 5 nights here. They changed the sheets once and the towels every day. It was clean and we had BBC1, BBC2 and ITV1 on the telly. At €9 the breakfasts are okay- very basic. The rooms are small, and storage is inadequate. The slightest level of clutter will make your room look a mess. There aren't that many plug sockets and two of them are hard to access. The lavatory has a good flush and the shower is efficient. It cost €350 for 5 nights, and staying in Brugge for that is pretty cheap. Suss out the buses to and from the centre. Night buses run from Stadshouburg at 22:00 and 23:00, saving a bit of a yomp back when you will almost certainly have eaten, and may even have had a few drinks. You will want to do some culture. The museum pass bought while flashing your Brugge card which the hotel will give you will cost you €28 and it will pay for itself if you only go to see the Flemish Primitives at the Groeninge and have a look around the Gruuthuise museum.

We have enjoyed our stay in this hotel with short walking distance to the Centrum. We have tried the breakfast which was good as Service staff offered freshly cooked omelette. The only set back is the route to the hotel which we found a lift outside the train station to the level of the carpark leading to the hotel is very Dirty n Smelly. Upon Check-out we used the Hotel Back Road which leads to the Train Station instead of using the Dirty/Smelly Lift.