Green Park Hotel Brugge Reviews

Response from Property: Dear Derek, Thank you for taking the time to review your stay. We regret that some aspects of your stay did not meet the standards you expected. While we understand the importance of air conditioning, especially during warmer days, we have equipped all our rooms with fans and offer additional fans upon request to ensure our guests' comfort. We also acknowledge your concerns regarding the diversity of our restaurant menu. Our brasserie aims to cater to a wide range of tastes and includes children's options, and we are continually looking to enhance our selection. As for the cleanliness of our outdoor areas, we strive to maintain high standards and will take your comments into consideration to improve our services. Finally, it is essential for us that families find our hotel suitable and enjoyable, and we are dedicated to providing an environment that caters to guests of all ages, with amenities such as a playground and heated outdoor pool. Nonetheless, Green Park Brugge is located just a short distance from the heart of Bruges, offering easy access to the city's rich history and culture. We hope you had the chance to explore and enjoy the many attractions the city has to offer during your visit. We are looking forward to welcoming you again. All the best! Nils P., Hotel Manager

Response from Property: Dear Martin, Thank you for taking the time to review your stay. We are delighted to hear that the recent refurbishments at Green Park Brugge have enhanced your stay. Our team strives to provide a fresh and inviting environment, and it's rewarding to know that you've noticed the improvements in our room decoration. However, we regret to hear that the proximity to the highway impacted the tranquility of your stay. While we cannot change our location, we continuously seek ways to mitigate the noise and are glad that our double-glazed windows and complimentary earplugs help in this regard. It brings us great joy to learn that the tea and coffee making facilities in your room added a touch of comfort to your stay. We are also thrilled that Bavo and our reception staff made such a positive impression with their attentive service. Your kind words have been shared with the entire team. Furthermore, knowing that you enjoyed our varied breakfast options and the afternoon delights from our bar fills us with pride. Our culinary team works diligently to provide a delightful dining experience for our guests. The natural beauty of our location, nestled among the trees and adjacent to serene woodlands, is indeed one of the unique charms of Green Park Brugge. We're glad you enjoyed the picturesque walks, and we're always here to assist with directions for those unfamiliar with the area. We are looking forward to welcoming you again. All the best! Nils P., Hotel Manager

Response from Property: Dear Guest, Thank you for taking the time to provide this feedback. We are truly sorry to hear about the inconveniences you faced during your stay, particularly with the scheduling of breakfast and the availability of dining options. It is regrettable that the timing of the cycling team's meals impacted your experience, and we understand how disappointing it must have been to find limited food options at your designated breakfast time. We aim to provide all our guests with a welcoming and inclusive environment, and we regret that we fell short of this commitment in your case. Additionally, it is disheartening to learn that our dining recommendations did not meet your needs and that you were misinformed about the availability of nearby dining options. We strive to ensure that our guests receive accurate and helpful information, and we recognize the inconvenience this misinformation may have caused you and your family. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service. We look forward to welcoming you very soon. Best regards, Nils P., Hotel Manager

Response from Property: Dear Terry, We appreciate that you took the time to share your experience with us. We are thrilled to hear that your stay with us was a pleasant surprise after a long journey. We are delighted that our team's warm welcome and the variety of family-friendly activities we offer, including volleyball, a bouncy castle, and table tennis, contributed to your enjoyable visit. However, we note your comments regarding the variety of our food menu. We strive to cater to a wide range of tastes and dietary needs and are continually reviewing our menu options to enhance our guests' dining experience. Nevertheless, it’s wonderful that you found comfort in our accommodations and savored the cuisine we offer. We also hope you found our proximity to the historic center of Bruges convenient for your explorations. Your recommendation is greatly appreciated, and we are always here to ensure that every guest leaves with a memorable experience. We hope to see you again on a future occasion. Best regards, Nils P., Hotel Manager

Response from Property: Dear Mauro, Thank you for taking the time to review your stay. We are sorry that your stay did not fully meet your expectations. We take pride in our staff's professionalism and are disappointed to hear that you found our colleague to be less than courteous. At Green Park Hotel Brugge, we aim to provide a warm and welcoming atmosphere, and we regret that we missed the mark during your interaction. Regarding our location, we understand the importance of a convenient setting and strive to offer a peaceful retreat just outside the bustling city center. Our proximity to major highways and the city of Bruges provides our guests with the opportunity to explore the region with ease. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Nils P., Hotel Manager