SureStay Hotel by Best Western Brunswick

Very soon after checking in for a two night stay I killed a roach crawling across the floor. Hoped it was a fluke. At 3:00 AM I got up to pee and took my phone with flashlight with me and wore shoes. Killed 3 more roaches. Never went back to sleep. When I got out of bed every small thing left on the floor had a roach under it. Showered and checked out. Asked for a refund for the night we didn’t stay. They refused to give our money back. Aside from this the mattress was completely worn out and there were holes in the drywall behind every doorknob. Terrible property. Do not stay here. I’m surprised Best Western tolerates this.

The staff were very welcoming. Good breakfast. Good budget-friendly option.

The toilet was leaking and there isn’t a seal around the door, so you hear everything that happens in the hallway, AC had a musty smell every time it come on.

Holes in the wall, roaches in the bathroom, dirty sheets, internet did not work and had no cell service. Spend the extra and stay somewhere else not worth the trouble. Staff was nice enough though no real issues outside of the room.

Mattress was so old, you can hear every single spring when you move. Bed was broken, housekeeping cleaning is below subpar. Couldn’t take shower due to the ring in the tub and looked like white mold surrounding the drain. For the price, this stay insulted my intelligence

Spacious room. Extra chair one for me and husband. Friendly service

I came into Brunswick late and spent 3 hours trying to find a hotel from Kingsland - Brunswick , everyone was sold out . As I am booking a room at this location it became midnight and the reservation rolled over to the next day online and I ended up booking for the wrong night . I tried to call and speak to someone the next day but was told , too bad no refunds . Then Michelle takes my info and says her manger Kevin would call me back and I could discuss it with him but he won’t do anything about it . I asked her why and her response was because I know how he is and he never gives refunds . I then asked to have the reservation moved to another night that I come to Brunswick 8 times a year . I again was denied . Here it is day 6 and I still haven’t heard from this guy Kevin . With zero regard for their customers and some of the worst customer service I have even experienced I would not recommend this place to anyone !! It already looked like a roach motel but we needed a room for a few hotels to get some sleep and had no other choice . If you have other options I highly suggest you find a different place and not give these people any of your money

We were moved to this hotel because our original Hotel were booked,so they sent us here and; they didn’t disappoint. Friendly staff, clean rooms and ; mostly great hospitality 😊