Hotels near Atelier d'artistes - Art Gallery, Brussels

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have stripped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.

We were there during four nights. Cheap prices to be located in the heart of Brussels ( just 5 minutes away from City Center) close to restaurants and train station. Easyly located on Google Maps. Wifi and an other amenities provided. The room was very tidy and clean with a very confortable bed. 0 noisy, and the space it's ok for two people. Staff was so kind and polite, specially the Spanish guy. It's a low cost hotel but feels like 4 star by far. During your stay you have a right to one-room cleaning service, otherwise you have to pay 15 euros so be smart and ask for that service in the middle of your stay. 2 hour hair-dryer free service and vending machine at main floor. I would highly recommend this hotel so far. Our next trip around Europe will be in EasyHotel

Benjamin at your Doodles bar is the true heartbeat of your hotel! The day you lose him, your hotel will lose its soul. The breakfast is passable, but it's Benjamin behind the bar who truly elevates the entire experience! The hotel is in close proximity to all famous landmarks! #1416

Very good experience for a very good price and the hotel was a 10/10 without any problems

Because hotels around the electronic music festival have a lot of premiums, this is the most cost-effective hotel nearby. The room is new, and there are no reviews online. It is considered a blind box, and I was afraid of making mistakes. The result is much better than expected, and the price/performance ratio is excellent. I arrived at the hotel early. I couldn't get up early. They said it had to be at 3 o'clock, so I had breakfast on the first floor of the hotel. It cost 9 euros and the taste was okay. Later, I went out for a walk, and when I came back here, I checked in at around 2 o'clock. There is a 24-hour Carrefour next to it, which is very convenient. I brought two packs of instant noodles from China, but I was worried that there would be no containers. It turns out there is a lounge on the -1st floor of the hotel, including a microwave, hot water and coffee machine, which is very convenient. You can store your luggage before check-in and after check-out

My husband and I stayed here while touring around several different countries. This was one of our favorite hotels we stayed at. The location is great, within walking distance of a lot of shops and dining downtown. We walked to see the guild houses and the Mont Des Arts. The room was clean and the staff was friendly. There is a paid parking garage nearby we were able to park at. The only thing I do want to mention is the rooms are very small, at least the standard room we had was. We were on our trip for nearly three weeks so we had fairly large luggages that we had trouble fitting into the room / around the bed. Other than that though, everything was great.

The hotel Siru is particularly good for those who are required to be in the offices around the North Station or who wish to explore Brussels. The access door is defect and therefore you need to enter the hotel next door. The people at the reception are friendly and helpful. The room is OK, small and just, but also with a proper bed, desk, stop contacts and USB gates for example to load a phone, large box. The darkness cord is just too small, which makes you not able to dark the room. The door has dirty lining traces and a evacuation plan is missing. The room has coffee and water. The bathroom with toilet, lavabo and shower is also small. There are towels, soaps, etc. However, the shower is hardly going through and is packed with smooth tiles with polluted fittings (i.e. fungi), and the toilet is hardly swallowing through. Unfortunately, there is a lot of noise at night: street noise from the square, but also a lot of disturbing sounds from the top bathrooms and showers. I suspect that there are also a lot of people who have to stay at the airport because from 4.30 you hear people leave the room and the corridor.... Often with stinging doors. The breakfast is OK: good coffee (but only one machine...) and fruit juice, enough choice of bread and coating, cheese, sauces, cheese, charcuterie and even fruitsla. The hotel is not clean enough, so you often have to sit on a table where the stitches, dirty cups and the cover of old guests were left. I cannot recommend this hotel. The number of negative points is too high. And so, the price and quality of the offers are not in balance, and I will not come back here.

I must say it was nothing short of a nightmare. From the moment I walked in, I knew I had made a terrible mistake. First and foremost, the cleanliness of the room left much to be desired. The carpets were stained, the bathroom looked like it hadn't been cleaned in ages, and there was a strange, unpleasant odor that lingered throughout my entire stay. The AC was not working. I left the hotel and asked for refund. I was told it will take up to 7 days and then declined to refund!!!!!!!

Back in Brussels for the weekend, my partner comes regularly for work so we opted for this hotel as much cheaper than options in the tourist areas. Was pleasantly surprised how nice this hotel was, clean and modern in the lobby with a bar (that was always deserted). We'd booked a King Deluxe Room and the friendly guy kept referring to it as a 'suite' - whether we'd been moved up a level I don't know, but the room was huge - and recently refurbished. Our room was located in the further section of the hotel, down a corridor. The hotel was quiet and we slept well, the room had a full kitchen, even with a dishwasher. The only negatives were not enough plug sockets and the toilet was by the door, the rest of the bathroom was around the other side, my partner who works and stays in Belgium regularly advised this is becoming more of the norm but was the first time I had experienced it, and a bit annoying in the night when you're full of belgian beer... Hotel isn't located in the most picturesque area but never felt unsafe, you experience more unsavoury characters around Brussels Midi Station. Very close to the Saint Gilles Square where the eateries and bars were bustling, this is more of a local area but everyone is welcome, and food and drinks are half the price of the area around Grand Place. Close to a metro station to visit the rest of the city, and you can walk to Midi station in around 10-15 minutes (note that this walk towards the hotel is slightly uphill)!

First time I've stayed in a Penta Hotel. Excellent & helpful communication with hotel prior to my stay. Like others I found checking in at the bar very strange and I found the guy at the bar doing this very curt (it was around 11 at night so maybe he had a hard day!). Decor on ground floor very modern, moody and dark - great they had a complimentary water cooler available. Rooms are very small but for one night it was fine - again modern decor and clean. My room could have done with a bit of maintenance however - curtain loose and paint(?) stain on carpet. The strangest thing about the room was how close the hairdryer was to the sink - couldn't really help splashing it when getting washed! Surely this can't be compliant with current safety regulations (see pic). All in all had a great sleep and would use Pentahotels again based on this short 1-night stay.