Guest User
December 23, 2024
Paris is the main theme of Christmas every year. But I will also go to other cities. This time I came to the "heart of Europe" - Brussels, a very good city. The Plaza Marriott is in a very central location. The chocolate at the check-in is a small "highlight". It is not a deliberate service, but it is really delicious. This is worth learning from many of our hotels. Many of our hotels put a bunch of so-called "candies" at the front desk. It looks like a service, but it is actually just to make up the numbers and is not delicious. I think the essence of service is not "deliberate", but to make guests "comfortable". This experience and touch is a feeling from the heart.
Disadvantages: The things in the room are basically not replenished the next day (water, soap, slippers) and will not be replenished actively.
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