B-Aparthotel Grand Place Reviews

Great location for friends and family trip. Best online platform with 24/7 professional customer support.

My first time to access a hotel apartment without reception for check in& out

The location is very good in the city. The regret is No cleaning, no towel change. I had to pay 9 euros to order extra towels. There is also a laundry room, so it's good for a family trip.

The room is clean and fairly spacious, the kitchen is very handy with complete cooking tools. Good location close to train station.

good！nice hotel with nice people and views. love it very much

Great location, nice big room with fridge and coffee/tea making facilities. The only downside was that housekeeping came to ask at 9.30 am and 9.45 am when we were leaving (checkout is only at 11 am ....)

No advantages except bigger room There is no one in the lobby, the front desk is late, the network is poor, no one can be found, and the efficiency is low 1) No front desk and security at all Late check in Said CHECK IN at 3:00, people slowly opened the door from the inside at 3:39.. The attitude is loose, I am not sorry for being late If it weren't for someone coming out just by chance, we would eat the northwest wind If you come early, you won’t be able to enter the entrance of the lobby :) 2) WIFI is only received at one point, and it is cut off in the room It is only received at the dining table, it will not be received automatically when you go to the sofa and bed 3) There is only one cleaning for five days 4) Insufficient paper towels, you have to buy them yourself I asked for a tissue and said I would check it out, but I didn’t respond for a day, and I didn’t come back to tell you if there was any. 5) There are only stairs to go up to the lobby, and the staff will not help you with your luggage, they will just watch from the side 6) You have to take out the garbage and clean it yourself. Why should it be within the scope of cleaning, or else you will be charged 150€, which is 150€ for your level? You forgot that you are a hotel. B&Bs are a hundred times better than you. 7) When the pot of water is boiled, it turns into gray water...

The room is very good and easy to access

This hotel has an unmanned front desk, so you enter the PIN code sent in advance to enter. However, I was stuck at the entrance for about an hour because the advance email was not sent. A guest who came out from inside opened it and was able to enter safely. When I was asked to pay taxes the next day, I told them about it and asked for my PIN, but they didn't give it to me. The next day, another employee asked me for another tax procedure, so I asked for another key, but I didn't get one, which was very inconvenient during my stay. Also, the temperature control is fixed, and since it is done in the office, it cannot be adjusted even if it is cold. Cleaning is once every 5 days, so you have to use towels every day. We also ran out of toilet paper. Coffee and tea are only available for one day. The service is bad, completely ignoring our request, and only the tax collection is charged many times. There are no good points other than the location.

Very satisfied, the location is very convenient

Poor reception

We found this the perfect spot for a 5 night stay in Brussels. There is no staff on site but the responses to emails were quick. It should be noted only emergencies are taken care of over the weekend so you need to be self-sufficient. The location was amazing- very near major sites, the central train station and lots of restaurants just around the corner.

This hotel was in the most ideal location! It felt like it was right in the middle of everything- a short 8 minute walk from the central train, around the corner from delirium village and a ton of bars and restaurants, right beside the shopping arcade and super close to the Christmas market. The hotel also has free laundry which was helpful! Booking through a third party vendor made the city taxes and deposits awkward as I was asked to email my credit card info, but other than that the experience was wonderful

The location was excellent. Everything was within walking distance. We had reception come to our hotel door in the morning and tell us check out was at 11. Meanwhile we had another night to stay. She then said to pay city tax, which I had sent to emails with all our details. Maybe not much communication between them. But it was all good in the end. The amenities didn't work very well. The coffee machine didnt work, the shower head leaked on both sides and the fridge door didnt close properly meaning food wasnt cold. The pillows also seemed like sofa pilloes rather than sleeping pillows. For the price per night we expected better.