B-Aparthotel Regent Reviews

A more soulless hotel experience it is hard to imagine, but if all you want is an ample room in a central location, this might not be a bad option. Be clear: this is a self-service check-in/out hotel, and the strong smell of cleaning detergents was the closest I got to meeting anyone employed by the hotel. It's a strangely desolate experience, with decor attempting minimalism but just feeling like a part-dismantled and neglected film set. In fact, there was nothing exactly 'wrong' with it: but it makes me shudder just thinking of it.

Excellent central location. Unfortunately the service is poor, there was no one when we arrived, nor did we see anyone at reception during our stay or at check-out. Low price-quality ratio considering that we did not have the daily towel change service. Overall though, the room was clean and tidy.

The hotel is fully self-service, and you will not see any staff from check-in to departure. The location of the hotel is near the subway station and the transportation is convenient. There are also restaurants and a laundromat nearby. The room was clean and had a microwave and refrigerator.

The hotel is reserved for children's vacation. The location is good. It is very convenient to go to every small town in Belgium every day!

Overall good, but the safe didn't work

環境：温馨舒適 設施：方便 服務：細節到位

一房一廳一廁所

The room was spacious and the bed was really large and comfy. Great selection of tv channels available. The staff when contacted were really helpful and organised. Location was okay. A very quiet area which was great but it’s about a 20 minute walk from the centre. There is a tube directly opposite the hotel though and it was very cheap to use. The luggage individual rooms were genius

Please please always do inventory with them when you arrive because I did pay 500 euro for a hole I found in the kitchen wall when I arrived and the answer they are given to me that you should have told us. Svp svp toujours faire un constat des lieu car j I du payer 500 euro pour un trou que je n ai pas fais juste par ce que nous n avions pas fait l etat des lieu quand je suis arrive.

Although we got a message that we needed to pay taxes upfront, in the end there was someone available for our check-in. The hotel and rooms were nice as such, but there was a lot of streetnoise, as the hotel is situated on a busy main street. If that doesn't bother you, it is a very nice place, although there is no breakfast service during the weekend.

I booked a 1 bedroom apartment for myself and son, the idea being that he would sleep in the lounge on the extra bed that had been requested. When we arrived our code for the key box didn’t work and it took an hour to get through to the emergency weekend phone number for the correct code. The room was a studio with a bed, sofa, chair and kitchen area not the 1 bedroom apartment booked and shown on the website. The bathroom had a smoked glass door and you could see the whole of the apartment through it and of course whoever was in the bathroom if you put the light on. All in all the apartment was definitely not what I booked or expected after lots of communication advising that it was a mother travelling with adult son. If they had been honest I would have booked the 2 bedroom apartment. Have they been helpful dealing with my complaint? Of course not their answer is ‘we are sorry you don’t like the lay out of the apartment!’

Booked the family apartment for myself, my husband and 3 year old son. We were amazed by the size of it and the bed is huge! We were provided with rituals shower gel and hand wash which smelt amazing. The check was not as smooth as the code was incorrect but with a quick call the lady on the phone helped us quickly. The apartment was nice and clean and in great condition, even has 2 TVs with English channels. The downside to this apartment is the fact there is no interior lock on the door. My son being only 3 has opened the door and ran down the corridor, which is really unsafe and could end up outside. I would just ask the owners to put an interior lock on the door so this doesn’t happen as it it worrying when we sleep, especially as our child has different needs to most 3 year olds. We were given some toilet rolls etc. We asked the cleaners if we could have some more and they said we had to go to reception (which is pretty far away as seen as this is a self check in apartment block). Maybe this is down to us but it would have been nice if we could get toilet roll/new towels. Overall the apartment was lovely and we would love to stay again, just some minor changes would help 😀

lived in this hotel for 3 days, had a problem with the shower which caused water to run into the bedroom (which was of no fault of our own), and contacted the property manager ASAP. The manager then came up to our room, blamed me and my boyfriend, and then asked us to clean up the mess in which we obliged. All of this was caused by an issue in the corner of the shower door which was there when we arrived. Once we checked out, we were charged 250euros for room damage. I have video evidence of the condition of the shower and sent emails to the hotel. VERY UNPROFESSIONAL, does not respond to concerns. Please find a better accommodation that cares more about their customers

Not worth it. It is not what it promises in its photos: -bathroom with mold -bathtub in poor condition and dirty -glass bathroom door that exploded when opened -dirty floor -old bed that sinks when lying down, we did not rest throughout the room -window broken and with insulating tape - gnawed furniture The most SERIOUS thing: we forgot a bag with a camera, we called the emergency number and they told us they would call us. The next day we called the normal number and they told us the same thing, they kept us going but they never called us back to let us know if they had found it. Finally we returned from Switzerland and found the camera in the parking lot. Nobody ever called us. The good: -20 minutes from the Grande Place -the size of the apartment Summary: for the same price you get a hotel where you will be comfortable.