Karel de Grotelaan 25/27, Brussels, Brussels-Capital Region, 1000, BelgiumView Hotel Details
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1 night
New Hotel Charlemagne Guest Reviews
3.8/5
Good
41 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.7
Service3.8
Cleanliness3.8
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All reviews(41)
Positive reviews(15)
Reviews with photos/video(4)
Lee Faith
City Room
Stayed in Aug 2024
Solo travelers
11 review
4.0/5
Very Good
Posted on Sep 21, 2024
Location is strategic to all public transports , restaurants and shopping streets . Near to tourist attractions .
The toilet’s water flushing noise every 10 minutes . Very disturbing.
Anonymous User
City Room
Stayed in May 2024
Family
1 review
3.5/5
Posted on Jun 3, 2024
Conveniently located near a metro station, making it easy to get around the city and the bathroom and room were quite clean. However, despite locking the door and hanging the “Do Not Disturb” sign, the cleaning staff entered our room early in the morning. And the toilet flushing system was bit unreliable, sometimes not working properly.
Guest User
Club Room
Stayed in Nov 2024
Solo travelers
1 review
3.7/5
Posted on Dec 8, 2024
All went well, although the room was quite noisy due to street and heating sounds
Fayssal
City Room
Stayed in Apr 2024
Couples
10 review
3.0/5
Posted on May 16, 2024
Globally ok, nice reception,
the parking for car was full,
bed needed more cleaning and parfum
bathroom clean but WC water problem
TuscanoJessica
City Room
Stayed in Sep 2023
Business travelers
3 review
4.2/5
Very Good
Posted on Oct 18, 2023
Nice experience, mostly for an excellente service. Rooms are quite old but still nice.
Guest User
City Room
Stayed in Nov 2023
Business travelers
1 review
3.5/5
Posted on Dec 12, 2023
Okay place to stay for a night, but it doesn’t live up to its own description as a luxury hotel.
BONDJE
City Room
Stayed in Nov 2024
Couples
1 review
3.5/5
Posted on Dec 15, 2024
Very poor organization of the reception, we feel like we are disturbing, we were received by a lady and on the day of departure a gentleman from the reception made us understand that no woman worked at the reception by asking us to pay the tourist tax twice and at breakfast several products are missing, we simply have to respect it and guarantee it to everyone.
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Omar Hamo
Club Room
Stayed in Apr 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on May 19, 2024
Always nice to stay at NH. Perfect stay, with the professionalism and flexibility of the staff, transport and restaurants just a stone's throw away...
🫶🫶🫶
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Guest User
Club Room
Stayed in Aug 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Oct 10, 2023
Very clean and quiet hotel, worth staying. Breakfast is an American buffet with many varieties and fruits. Nuts are complete and there are various scented teas. There are different flavors of yogurt, will come again next time.
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Jamie
City Room
Stayed in Mar 2023
Other
8 review
5.0/5
Outstanding
Posted on May 1, 2023
Friendly staff, fantastic location. Spacious and clean rooms.