Guest User
August 28, 2024
This is the worst accommodation.
First of all, check-in is done through self-check-in, but there was no prior notice about this, and when I went to the accommodation on the day, there was nothing prepared for check-in. When I contacted the accommodation, they said that if I gave them my email address, they would send me a check-in form, but the staff at the accommodation were so poor in English that it took a long time for them to understand the spelling of my email. The staff was even very rude and unpleasant, to the point that I couldn't believe they were people working in the service industry.
We were finally able to enter the room an hour and a half after we arrived at the accommodation, and the entire room smelled moldy because the ventilation wasn't good, and the towels provided had yellow stains, which was unpleasant. Since we had prepared our own towels, we didn't complain to the accommodation about this.
However, after self-check-out, they claimed that we damaged the towels and took money from the credit card we registered at check-in without prior consent. As I mentioned earlier, we used our own towels, and since we hardly used the towels from this accommodation, it is ridiculous to say that the towels were damaged because of us. I complained to the accommodation about this, but they consistently did not respond to my emails, which is the worst attitude. I think this attitude from the accommodation is nothing more than a clever tactic to extort money from guests.
I had many pleasant and good experiences during my trip to Budapest, but I feel very bad because my stay at Vagabond ruined my memories of Budapest.
After reading other users' reviews, I saw that many travelers, including myself, suffered from this kind of damage, and I think that this worst accommodation needs to be managed by the city of Budapest itself. If anyone around me is planning to stay at this accommodation, I will actively discourage them as much as I can. I will write reviews about this accommodation on as many sites as possible and actively inform people about how bad it is so that no other victims will stay at this accommodation.
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This is the worst accommodation.
First of all, Check-in is self-check-in, but there was no prior notice about this, and when I went to the accommodation on the day, there was nothing prepared for check-in. When I contacted the accommodation, they said that if I told them my email address, they would send me the check-in form, but the staff's English was so poor that it took a long time for her to understand my email spelling. In addition, the staff's attitude was very rude and unpleasant so I couldn't believe it was the attitude of someone working in the service industry. Finally we were able to enter the room an hour and a half after we arrived at the accommodation.
The room smelled moldy because the ventilation was not good, and the towels provided had yellow stains, which was unpleasant. We prepared our own towels, so we didn't complain to the accommodation about this.
But, after self-checking out, they said that we damaged the towels and took money from the credit card we registered at check-in without our prior consent. As I mentioned earlier, we used our own towels, and since we hardly used the towels at this accommodation, it makes no sense that the towels were damaged by us. I complained to the accommodation about this, but they consistently showed the worst attitude by not responding to my emails. I can only think of this situation as a clever tactic to extort money from guests.
I had many enjoyable and good experiences during my trip to Budapest, but I feel very bad because my stay at Vagabond ruined my memories of Budapest. After reading other users' reviews, I recognized there are many travelers who have suffered from this, including me. I think this worst accommodation needs to be managed by the city of Budapest itself. If anyone around me is planning to stay at this accommodation, I will actively discourage them. I will write this review because I really want no other victims' stay at this hell.
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