K1371IEmarkr
August 28, 2024
Arrived and seated by booking time. Long delays with food being served and various explanations provided before established they were cookless using an imported chef from another pub - allegedly. A stater was served not as ordered and the replacement was clearly a refry of teh original, and sent back. Fish and chips that resembled fish and crisps. This served hurridly over 20 minutes after everyone else was served as they had clearly forgot, even the fish served skin up (always a no no) Meal sent back for fresh and correctly fried portion of chips. Adjustments made to the bill with thanks but were there nearly 3 hours in total, most of the time waiting for food to be delivered to the table. Despite their generous adjustmet to teh bill, a complementary dessert or drinks would have appeased as after 3 days I am still seeting, especially as I was told someone had a similar issue a fortnight orior. Staff were lovely, the final food after long delays, and several efforts by the kitchen to cook i correctly was ok, but even with the bill adjustment it was still a substantial bill for 'okay' food served late and some of it incorrectly. VERY DISAPPOINTED and will have to think very hard about returning there. Have been in the past with no issue. Won't be recommending the place to anyone. And someone who is localish, its not as if I am a Grockle that wont ever be there to visit in future. The differing explanations and 'We are just plating it up' to then arrive over 10 minutes later when challenged, suggests its code for 'we are still cooking it', or with my fish and chips they had forgotten to cook it!!! A simple honest'We are experiencing delays' when being seated would have made things easier to accept, but repeated visits to teh bar with'any idea where oyr food is?] and waiting ages after being told its plated, is not good enough. And the place didnt seem particularly busy, seen it packed more especially as this was a Bank Holiday weekend. Taking family over from Germany there, they were really not imorssed as after an hour an half we had only just had the starters. .