Premier Inn Cardiff Bay

I loved how convenienty located the hotel was to mermaid Quay. It was also located near to a bus stop which took us to the city centre. The reception was really nice :) there are some constructions going on so our room had the windows covered (which I didn't prefer) but it was still nice

Close to the Cardiff Bay area and a very short bus to the main city and Cardiff Castle. Breakfast was excellent (but no muesli). Rooms spacious but no fridge (I think that the UK don't do fridges) we did enjoy our stay and would fully recommend staying here. Car park is next door at a multi carpark which is subsidised by the hotel @ 25 - 30%.

Check-in was chaotic, with long queues and only one of the three digital check-in machines working. There were no signs indicating that the other two were out of order, so guests kept trying to use them, adding to the frustration. My room was clean and comfortable, but the pillows were quite firm. Although a kettle and two glass mugs were provided, there were no drink-making supplies at all—something I mentioned to staff upon checkout. Additionally, bottled water wasn’t provided. It’s worth noting that parking and breakfast were not included in the stay.

I highly recommend Cardiff Bay, where I stayed a couple of weeks ago. So I tried to give Premier Inn a detailed and excellent review about many aspects of my stay. BUT now I am very fed up with Premier Inn asking me for reviews. I've tried to give a positive one twice and it's taken me ages. It asks for loads of details. If you go back it loses everything you've already put in. I gave up after a long time the first time I tried and I can't remember the details of why any more. Today I had another email asking for feedback and decided I would do a short positive one, because it was really good. This time it wouldn't allow a short review. So I decided to tell them about the rotten review process, as I'm doing on Trip Advisor now. It was difficult to find a way to do that. When I thought I'd found a way, it asked for dates, which I had to look them up. Then it lost everything I'd written. That's when I gave up and went to Trip Advisor. I hope Trip Advisor will publish this message and Premier Inn will pass it to someone who has the ability to improve it. It's sad that I'm so fed up after such a good stay.

We are never disappointed with premier inns, until our stay at Cardiff bay. no kettle in the room and had to ask for it. The room was freezing on the first night, 13 degrees! we complained the second day and asked for a heater which we were given and also told by the receptionist that she would override the heating system we could control the temperature in our room. Cant believe customers should have to ask to have the heat on. Our first night of our valentines break was spoilt

Good location and reasonably priced breakfast. It’s also great to be able to check out at 12noon. The hotel doesn’t have any parking so we parked in the adjacent multi storey Q car park. Although the rate is discounted for hotel guests we still paid £11.20 for 24 hours so the additional cost is something to bear in mind. It’s necessary to exit the car park into the street and walk a short distance to the hotel - something to bear in mind if you have lots of luggage.